Software Support Consultant recruitment

Job ID: 19236

Position Description:
SunGard's solutions for capital markets help banks, broker/dealers and futures commission merchants increase the efficiency and transparency of securities and derivatives processing. They also provide accounting, securities financing, data management and tax reporting across multiple platforms, asset classes and markets. Supporting the entire trade lifecycle from execution to settlement, SunGard provides centralized transactional databases that deliver consolidated views of positions and risk.
•Work with the Client and SunGard application consultants to plan software releases from inception to deployment
•Deployment of software and batch processes to live servers
•Housekeeping and management of the Client's ASP environments
•Research and replication of software and hardware issues
•Determine workarounds and issue resolution
•This will require a detailed analysis of the business user requirements and workflow processes.
•Collection and analysis of stats and data relating to performance
•Build and maintain a good relationship with the Clients' teams

Position Requirements:
The following is mandatory:

Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting

The following is advantageous:

•Financial markets knowledge (especially Credit and/or market risk)
•Experience of network support and troubleshooting
•Experience of multi-server distributed systems

•Candidates should have a bachelors degree, or else reasonably equivalent experience or education
•Good interpersonal communication
•Strong customer service ethos
•Demonstrable problem solving ability
•Self motivated with a strong sense of ownership and a desire to see issues through to resolution
•Ability to prioritise tasks to maintain client satisfaction

Skills;

The following is mandatory:

• Microsoft Windows (Advanced level)
• Microsoft Office, especially Excel and Word
• SQL Server
• Good maths, including basic statistical analysis (Mean, Standard Deviation)

The following is advantageous:

• Microsoft IIS
• Sybase/Oracle
• XML
• Web, VBA or Script Programming
• Active Directory