Software Support Specialist

Job Title: Software Support Analyst

Requisition Number: 6360

J2W:MON103/21/2012

Location(s): Minneapolis, MN

About Us: Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With nearly 40 years of experience serving midmarket organizations and divisions of Global 1000 companies, Epicor has more than 33,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), point of sale (POS), supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional and global businesses demand. The Companys headquarters are located in California, with offices and affiliates worldwide.

Role Summary/Purpose:

Provides Application Support to Field Consultants and external Customers via telephone, email and chat.

Essential Responsibilities:
- Customer Service Experience 3-5 years - Call center environment experience preferred
* Excellent interpersonal skills and technical product knowledge and detail oriented.
* ERP software experience - Preferably in Epicor 9, Vantage or Vista
- AR, AP and General Ledger
* Inventory/Work In Process
* Financial Reporting/Statements
* General Ledger account reconciliation
* Job Costing
* Fix Assets
* Multi-company consolidations
- Financial business flow knowledge and experience.
* Proven ability to troubleshoot financial concepts in a software package.
* Acts as a liaison between end user and appropriate internal resources.
* Attends on-going training sessions to ensure a higher level of technical and application knowledge are achieved.
* Performs other related work as assigned.

Qualifications/Requirements:
- Customer Service Experience 3-5 years - Call center environment experience preferred
* Excellent interpersonal skills and technical product knowledge and detail oriented.
* ERP software experience - Preferably in Epicor 9, Vantage or Vista
- AR, AP and General Ledger
* Inventory/Work In Process
* Financial Reporting/Statements
* General Ledger account reconciliation
* Job Costing
* Fix Assets
* Multi-company consolidations
- Financial business flow knowledge and experience.
* Proven ability to troubleshoot financial concepts in a software package.
* Accounting//Business/Computer Science College degree or relevant experience.
* Experience troubleshooting software issues via telephone and use of remote support with WebEx to provide a resolution to the end user.
* Responsible for documenting the replication path of software issues and working with product development on behalf of the customer.
* Self-starter abilities are essential and the aptitude to work independently and in a team environment.