Software Systems Spec III Job
Software Systems Spec III (Job Number: 1212338)
Description
The job holder coordinates production support activities for major systems and related subsystems to ensure the integrity of computer systems. Ensures timely and effective resolution, reporting, tracking, and communication of incidents with the user and technology community. Responsible for the timely escalation of significant support issues to ensure effective 24/7 support.
Ensuring application and infrastructure problems are resolved expediently, status effectively communicated to business and support teams. Central point coordination and governance over the resolution of significant production issues. Tracking, coordination, and escalation for resolution of open incidents and ongoing problems. Engagement and coordination of internal and external support groups for incident and problem resolution.
Provide on-call / off-shift support for critical technical issues to the production environment as required and by rota.
Coordinating and communicating significant releases and change to the IT environment. Develop implementation logistics plans, provide on-site release day coverage, set up and chair conference calls, perform release readiness validation. Includes weekends and evenings, sometimes at short notice. Coordination and chairing of IT change planning meetings as required. Deconflicting issues with support groups required to support the change. Ensuring monitoring requirements, wellness checks, application triage information for applications are in place and appropriate. Identifying and implementing opportunities for improved incident detection, avoidance and resolution. Assisting with IT projects such as hardware and software upgrades. Coordinate with internal and external support resources critical to the upgrade, keep application team updated on all communication with external parties as it impacts the upgrade. Deconflict issue issues between groups
Qualifications
Minimum 3 - 5 years experience required. Job holder must have thorough knowledge of the company's organization's technology practices, standards and procedures and implementing heterogeneous, open systems. S/he must have prior experience with producing detail-level functional requirement documentation and selecting the optimal testing environment for specific applications. S/he must also be experienced with coordinating all parties affected by putting new applications into production. Have knowledge of the company's total computing environment including major roles, interdependencies, and organizational responsibilities. Job holder must have in-depth experience with reviewing proposed technology changes, assessing potential consequences and effectively managing wide-impact changes to the production environment. Has a background in infrastructure and or/or application support.An understanding and accreditation in ITIL support processes an advantage. Team player with good verbal and written communication skills with ability to communicate with people at all levels of the organization. Ability to remain calm in a stressful and changing environment. Have solid negotiation skills for deconflicting issues and priorities with different support groups. Should be comfortable working in a dynamic environment with changing priorities and be able to set own priorities accordingly. Job holder must be familiar with designing and executing major software installations and key issues related to implementing a security system.S/he must be experienced at addressing a variety of technical (hardware, software or application) problems. S/he must also be customer-service oriented, able to build cooperative relationships with people and have effective oral and written communication skills. Job holder must be an experienced problem solver who thinks creatively about solutions and adapts easily to changing priorities. B.S. or B.A. or equivalent work experience required; advanced degree or certification beneficial.
Primary Location: United States-USA-PA-Pittsburgh
Internal Jobcode: 04722
Job: Information Technology
Organization: Global Info Tech Division-HR06005
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