Software Tester

VOICEPORT, LLC

JOB DESCRIPTION

 

About VoicePort:

VoicePort, LLC is a developer and provider of configurable and custom self-service advanced speech recognition (ASR) and Web applications for customer service, information delivery, and routine transactions over the Web and telephone. Our solutions are customer contact applications that improve efficiency for both the customer and the caller, and integrate with existing business processes and systems. VoicePort concentrates on niche markets such as the media and pharmaceutical verticals.  Founded in 2002 in Rochester, The Washington Times was our first customer. Since then, VoicePort has deployed its speech application platform at more than 130 customer sites in North America.

 

Software Tester - Part Time

 

Job Description:

We have an immediate opening for a part-time Software Tester.  This position is responsible for testing, deploying and maintaining high-quality self-service speech applications.  Job responsibilities include the following.  Other duties may be assigned.

 

•           Responsible for writing test plans, preparing and executing test cases and providing test results

to other team members and management. Also includes entering defects into a defect tracking system.

•           Work with the development engineers to understand the software application and features being tested and to write test cases.

•           Follow established processes and procedures.

•           Report Status to Lead Software Tester and/or Project Manager.  Bring to attention issues/roadblocks that cannot be solved and need management attention.

•           Interact effectively and professionally with other engineers, vendors and customers.

•           Travel to customer sites may be required to assist with deployments.

           

Minimum Qualifications:

•           A degree in Computer Science or equivalent

•           Experience in product testing.

•           Build, source control and defect management systems experience

•           Basic to Intermediate NW Connectivity skills

•           Ability to write and edit technical documentation

•           Excellent communication skills, both written and verbal.

 

Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.  Must understand installation, configuration and troubleshooting process for software, hardware, networking and accessory equipment.  Requires experience with personal computer equipment.  Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.  Prefer a working understanding of the company and individual department operations, goals and objectives relating to Computer and Communications Services.  Prefer knowledge of how to assemble and disassemble personal computer components, including cabling. 

 

Requires the ability to independently perform all of the duties of the position efficiently and effectively.  Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the company.  Must have strong communication and training skills and be able to communicate technical information to nontechnical users.

 

Additional Qualifications (not required but would be a plus):

•           Experience in installation and configuration of Linux, web and SQL servers

•           Experience with speech recognition systems and languages, such as VoiceXML and SALT

•           Voice User Interface and GUI knowledge of best practices desirable

•           Basic background in telephony and Computer Telephony Integration (CTI)

•           VoiceXML Telephony Switch Interfaces (ISDN, T1/E1, 2BCT/RLT, PBX, SS7, SIP) experience desired.

 

VoicePort, LLC is an equal opportunity employer m/f/d/v.

 

We conduct pre-employment drug and background screening on position finalists.

 

You can check out the company at www.voiceport.net