Special Loans Unit Manager Job in St. Louis, Missouri US
Reference Code: 11038189
Location: St. Louis, MO, USA
Education Level: High School Diploma/GED
Description
- Direct management and oversight of the Special Loans Operations which is responsible for servicing specialized loans for Prime and Subprime loans, which includes the processing of more difficult, challenging, and complex issues posed by our Borrowers, third party contracts, internal departments within the Real Estate Lending division, and Customer Service/Executive Communications. Specialized loans include, but are not limited to, "Buy-down loans", "Balloon Loans", "HUD 235 Loans", "Solider and Sailors Loans", "Interest Only Loans", "Smith Barney Loans", and "Preserved Asset Loans in addition to managing the Adjustable Rate Mortgage loan portfolio, and loan modifications.
- Responsible for reviewing service quality indicators on continual basis to ensure quality measurements meets or exceeds corporate expectation
- Strategic planning and decisions across multiple businesses determining process consolidations, system enhancements that have a direct impact within the Special Loans business.
- Provide leadership focused on building unified team, improving productivity, quality metrics as well as identification of cost effective process re-engineering
- Preparation of executive level communication to ensure key stakeholders are abreast of critical activities
- Contribute to and facilitate necessary communication around development of new initiatives
- Participate in development and ongoing monitoring of corrective action steps around key compliance and risk reviews
- Facilitate a two-way sharing of thoughts and ideas around necessary steps to be taken from strategic and technological perspectives in response to identified opportunities for added efficiencies or correction of critical gaps
- Monitor and communicate performance against key production indicators and associated activities
- Responsible for assessment, implementation, and evaluation of functional skills and performance improvement solutions. Maintains familiarity with, and analyzes processes within the Special Loans department to ensure adherence to compliance requirements.
- Support the business unit and Operations Support manager in ensuring the compliance with applicable laws and regulations, designated corporate policies and as directed serves as the focal point for the resolution of all compliance related issues.
- Ensure daily processes meet business/departmental RCSAs controls.
- Assist the business unit in integrating legal/regulatory compliance requirements into all written policies and procedures. Assist the business unit in assessing all new changed laws and regulations and corporate policy to determine their impact on processes, procedures, training and control processes.
- Participate in reviews/exams by federal and state regulators and internal auditors with regard to legal and regulatory obligations.
- Monitor Quality Control functions for the unit to ensure all changes are made in accordance with the documents to mitigate any chance of litigation, and/or customer dissatisfaction