Specialist Complaints Quality Manager Job in London E14 5Hp, London Uk

Specialist Complaints Quality Manager

 

We have opportunities in this role in London, West Malling and Leeds (it is home based position).

 

Take charge and get noticed

 

As a Specialist Complaints Operations Manager at Barclays, you'll be getting your foot in the door at the best possible time. We're looking to sharpen our customer focus and make our complaints resolution better than ever, which is where you come in. You'll recruit and lead an elite team that will resolve customer complaints to the satisfaction of everyone involved and provide top-notch support to the specialist complaints area when it's needed. And best of all, a role with this kind of autonomy at its core is going to offer you unbeatable opportunities for development and career progression.

 

What you'll give our customers as a Specialist Complaints Quality Manager
You'll make sure that your team members are fully informed about performance expectations and that they have the tools they need to be as effective as possible. You'll also guarantee top-notch management of risk, compliance and performance, while finding new ways to improve the complaints handling approach for our customers. What's more, we'll depend on you to manage the specialist complaints people plan, making sure that your colleagues are at the centre of everything we do and improving employee opinion survey results at the same time.

 

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

 

What you'll need as a Specialist Complaints Quality Manager
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need a track record of success in a range of operational and customer service leadership roles and a detailed understanding of the financial services market. Also, we'll need to see knowledge of FSA compliance requirements and employment, health and safety regulations. Outstanding communication skills at all levels are essential, as is the ability to motivate, coach and develop team members. 

 

We'll judge you on your ability and nothing else.
Careers built around customers