Specialist-Customer Care Sales Job in San Antonio 78232, Texas US
At Marriott we can make it happen – with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experience for growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.
Position:
Full Time, Employee
Location:
San Antonio, Tx 78232
Job Description
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 17 brands you'll find us in your neighborhood and in more than 71 countries across the globe. Find Your World? at Marriott.
Come be a part of one of the top workplaces in
· The
· Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc., and Latina Style magazine, among others.
· FORTUNE magazine recognized Marriott as one of its ?100 Best Companies to Work For?, for the twelfth consecutive year.
Our San Antonio Global Reservations Sales and Customer Care Center has the following opportunities available:
Customer Care Sales Specialist
Do you love talking to people and helping them with their dream vacation, their upcoming business trip, or book a room for an upcoming wedding? If you have a Spirit to Serve and have a passion for travel and hospitality, then this is the job for you. Our Customer Care Sales Specialists service incoming calls in a friendly, efficient manner while booking reservations.
· Full time position
· Flexible schedules determined monthly
· Paid training is from 3:30 pm to 11:30 pm Monday through Friday for 4 weeks
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· Starting wage is $9.50 per hour
· Wage increases after 90 days and then annually based on performance
In addition to a competitive benefit packages Marriott employees enjoy:
· Valuable room rate, food and beverage, and retail discounts at global Marriott locations
· Paid time off after 90 days for full time associates
· Convenience of having the opportunity to work from home and save time, money, and gas
· Tuition reimbursement and flexible scheduling to accommodate school schedules
· Retirement saving plan
· Professional development and career advancement opportunities
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
To begin your journey. go to www.marriott.com/careers
Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc.and LatinaStyle magazines among others. FORTUNE magazine recognized Marriott as one of its “100 Best Companies to Work For” for the twelfth consecutive year.
Marriott is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture
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