Sr. Analyst, Innovation & Design – Innovation Consultancy

Sr. Analyst Innovation Design
Innovation Consultancy
Oakland, CA

Kaiser Permanente is seeking a Sr. Analyst in Innovation Design to do Design Research and use human-centered research methodologies to support design and service innovation projects as sponsored by KP entities. This role will lead an interdisciplinary team throughout the discovery phase of the design process: creating the research plan, leading field research, guiding synthesis, and crafting actionable insights. Although this role is anchored in ethnography, this person will participate in all phases the design/innovation process.

Core Responsibilities
- Leads observation activities in the assigned area and reports to team providing insight into current practices.
- Analyzes fieldwork data into insights, themes, frameworks, and opportunity areas
- Creatively describes insights via presentations, graphics, writing, video editing, and illustrations
- Uses insights to create innovative product and service ideas
- Leads concept testing in the field
- Participate in the planning of scope of project with team, including background research of the topic (from a design perspective) to be innovated around.
Additional Skills
- Use human-centered and participatory design research methods and techniques
- Empathetic and able to deeply connect with the people and contexts we're designing for
- Curious to understand the unmet needs of the patients and providers
- High degree of rigor but also experimental in approach and flexible in process
- Strategic and thoughtful is imperative in the complex systems you will be designing within.
- Collaborative - you must have the eagerness to continue to learn and grow, as you will be participating in all phases of the project from gathering insights to implementation.
- Experience in Service Design and Healthcare a plus
- Experience with online/remote human-centered research methods/techniques a plus

Qualifications:
Basic Qualifications:
- A minimum of 2 years of experience in design, innovation, or a related field.
- Bachelor in ethnography, anthropology, social science or design with a concentration in research, strategy, or planning
- 1 year experience in ethnographic research
- 1 year of ethnographic research
- 2 years of qualitative data collection and analysis
- 1 year of using human-centered design research methods to innovate/design
- 1 year of video editing experience
- 1 year using Adobe Creative Suite
- Working knowledge of policies, practices and systems.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Full use and application of standard principles, theories, concepts, and techniques.
- Knowledge of health care or non-health care innovation.
An individual should have the following core behaviors:
- Champions Innovation and Change
- Collaborates
- Communicates Effectively
- Develops Self/Others
- Drives for Results
- Focuses on the Customer
- Takes Accountability
- Demonstrates Business Acumen
- Exerts Influence
- Emotional Intelligence*
This position requires 60% travel

Preferred Qualifications:
- Knowledge of human-centered design.
- Knowledge of health care industry.
- Familiarity with Kaiser Permanente health care system.