Sr. Applications Engineer (post sales)
Job Summary
- Are you passionate about Simulink?
- Would you like to work with MathWorks cutting edge development staff to learn how these tools are designed?
- How about contributing to the design of the best tools in the world for modeling, designing, and implementing control systems?
- Would you like to work with foremost Simulink power-users from MathWorks most important industries such as Automotive or Aerospace?
- Do you have experience in an internal tools development team using MathWorks products?
If you answered yes to any of these questions, we want to hear from you right away!
The primary responsibility of this position is to lead development-facing, post-sales, advanced technical support activities directed towards customers whose business involves the development of control system software. The MathWorks customers within these industries are applying its tools in ever increasing production environments, safety critical applications, and enterprise-wide adoption scenarios. MathWorks is supplying these support services to ensure the success of these deployments. This position will be co-located alongside Development staff, and will be part of a team centered approach exchanging customer feedback among the following internal groups; Major Account Sales, Development, Marketing, and all of the MathWorks standard support services (including Engineering Development Group, Consulting, and Training). MathWorks software products allow controls system engineers to manage the research, design and testing of systems at a high level, allowing the rapid development of innovative products. Details on how MathWorks meets their needs can be found at the following link:
http://www.mathworks.com/products/controldesign /
Responsibilities
1. Provide advanced technical post-sales support and guidance on issues;
- Escalated from the technical support group
- Relating to a strategic Account, Application, or Industry
- Requiring the combination of customer application knowledge, industry knowledge, and MathWorks product knowledge
- Relating to the MathWorks major accounts
2. Communicate and work together with MathWorks Development staff when inherent tool design knowledge is needed.
3. This position will be able to troubleshoot issues involving core design aspects of the MathWorks tools, including access to source code and development strategies in order to provide solutions to customer.
4. Provide the highest customer support level complimenting existing and standard technical support. Will work very closely with, and sometimes train, existing support specialists within the Engineering Development Group.
5. Provide direct customer feedback to MathWorks development for future enhancements to products since customer interactions will be of the highest technical nature.
Qualifications Required / Preferred
Qualified applicant must possess
- An advanced Engineering degree, MS or PhD in an engineering discipline, and have 3-5 years experience in applying MathWorks tools to real-world engineering problems.
- A perfect fit would be previous experience as member of an internal MathWorks Tools support/development team for a large Aerospace or Automotive company.
Requirements
- Specialization in modeling simulation, control system design using Simulink
- Excellent trouble-shooting, problem solving, and multi-tasking skills
- Excellent verbal and written communication skills
- Candidates must be interested in working directly with customers to:
- Understand their real engineering challenges
- Help trouble shoot potential problems with MathWorks tools
- To help them understand how to apply our products to their problems
Desirable
- Proficiency in using MATLAB/Simulink/Stateflow/Real-Time Workshop/Real-Time Workshop Embedded Coder
- First hand experience or awareness of the design challenges within the Aerospace and/or Automotive industries
- Experience in behavioral modeling and the tradeoffs involving fidelity and complexity
- Knowledge of large scale modeling and processes; to include requirements management, configuration control, applying modeling standards, documentation, and legacy code inclusion
- Awareness of embedded systems, RTOS knowledge, software implementation aspects, safety critical applications, production quality code, coding standards (MISRA C), certification processes and requirements (DO-178B)
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