Sr. Business Process Analyst (Alameda, CA) Job in Alameda, California US
Sr. Business Process Analyst (Alameda, CA)
Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. Essential Functions: - Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements. - Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research. - Process Architecture: Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. - Interviews stakeholders and process owners to define processes. - Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. - May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. - Performance Management Control: Develops performance metrics to establish process success. - Reviews data post- implementation to measure outcomes and impacts. - May develop recommendations to minimize impacts. - Change Management: Participates in change management activities associated with process improvement. - Engages leadership and stakeholders to obtain support and buy in for changes. - Partners with management, project champions, and process owners to align process improvement initiatives with business objectives. - (For Six Sigma Black Belts): Trains other employees in Lean/Six Sigma concepts and techniques. - Works on assignment of diverse scope. - Generally performs within broadly defined practices and guidelines, and also modifies or suggests enhancements. - Requires planning to coordinate with other departments or resources, including knowledge of the business cycle. - Responsibilities impact the achievement of key department and/or functional objectives. - Contributes to the achievement of department objectives. - Erroneous decisions or failure to achieve department objectives would normally affect expenditures and resources. - Develops solutions to complex problems. - May refer to established precedents and policies when making decisions. - Requires significant analysis to develop solutions for complex problems. - Involves interpreting and analyzing established concepts. - Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions. - Requires moderately complex decision-making. - Provides professional/technical guidance to team members. - Influences others regarding existing concepts, processes and/or methodologies. - Participates in determining objectives of assignment. - Works under limited direction. - Work is reviewed by management at key intervals for advice and guidance prior to completion. - Provides periodic informal work guidance/direction to, and training of team members. - Serves as a technical coach to team members. - Assume other duties as directed. Qualifications: Basic Qualifications: - Required: Two (2) to four (4) years of process improvement, consulting, or related business experience. - Preferred: Five (5) to eight (8) years of process improvement, consulting, or related business experience. - Health care or insurance experience preferred. - Bachelor's degree or equivalent experience required. - Lean/Six Sigma Green Belt Certification may be required. - Knowledge of process improvement methodologies.