Sr. Client Analytics Analyst
About Key
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $97 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,439 ATMs; telephone banking centers 1-800-KEY2YOU® (1-800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Job
Provide in-depth analytical support towards the design of client strategies and initiative for various segments. Utilize various analytical tools, continually monitors and refines the practices to achieve optimal business results. Prioritize multiple projects in order to reach long/short-term goals. Effectively communicate research findings both orally and in written format. Serve as the primary contact with clients and work on complex projects. Understand and utilizes various analytic tools including data types and sources, scores, modeling techniques and reporting templates.
Essential Job Functions
- Guide strategic analytical model development to gain greater insight into client behavior, value, potential, and risk.
- Help quantify client strategies by conducting exploratory and validating analyses to support fact-based decisions.
- Provide in-depth analytical support toward the design of client strategies and initiatives for various segments as required by Client Insights and/or Segment Strategists with actionable recommendations.
- Execute experimental design plans to test the effectiveness of each client treatment and measure the results.
- Utilizes various analytical tools to achieve optimal business results.
- Conduct analysis to support segments to drive activities.
- Based on analytical insights, identify opportunities to improve efficiency and grow revenue.
- Integrate external consumer, market and competitive data into analyses.
- Partner with other subject matter experts in the monitoring, evaluation and continuous refinement of the client treatment strategies using various analytical tools.
- Provide Ad Hoc reporting as required by Client Insights/Segment Strategist(s).
- Transition reporting requirements to Data Management for development of routine reporting.
- Design metrics and administer complex analyses to evaluate the effectiveness of decisions.
- Provide querying and programming expertise necessary to extract information for data analysis.
- Conduct complex analysis on a variety of data and research.
- Communicate findings and recommendations clearly and concisely for management.
- Use data sources and skills to research.
Required Qualifications
- Bachelor's Degree (Statistics, Probability, Mathematical modeling or related field)
- 5+ years of analytical experience in finance, business or related field
- Excellent quantitative, analytical and problem solving skills. Knowledge of statistical techniques and data mining concepts and approaches.
- Experience in experimental design and applying statistical analysis to solve real world problems.
- Ability to deal with complex statistical data analysis
- Extensive database querying and programming experience (SAS SQL)
- Proven ability to interpret results of the analyses
- Results oriented, self-starter with ability to work independently and manage multiple projects and priorities
- Proven proficiency in MS Excel, Access and PowerPoint
- Strong written and oral communication skills, proven ability to convey the results of complex analyses in a clear and concise manner using business language.
Life at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we're committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance.
For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers and search "Sr. Client Analytics Analyst" and locate job #99993465.
KeyCorp is an equal opportunity employer M/F/D/V. We're proud to be one of the Best Places to Work for LGBT Equality for 2011.
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