Sr Client Service Representative Job in Tempe 85281, Arizona US
The Senior Client Service Representative is responsible for ensuring the highest level of customer service to Manpower external customers as well as corporate and field office employees.
Primary Responsibilities include:
- Function as a liaison between account executive, field offices, and the Customer Service Center to become the subject matter expert on assigned specific clients
- Responsible for analysis of customer activity and issues to assist Management with account specific decisions
- Manage specific client accounts functions, including, but not limited to, invoicing, PO tracking, hours reconciliation, customer service and working directly with clients and account owners to resolve outstanding issues
- Responsible for setting up all new hires and rehires in PeopleSoft (both W2 and AVEs) for specific clients, as well updating job data and financial records for all consultant rate changes and new assignments
- Work with the Payroll team and field operations to ensure consultant payroll is processed accurately and timely
- Work with Accounts Payable and field operations to ensure that subcontractor payroll is processed accurately
- Manage accounts receivable for assigned client base
- Interface with the Director of Customer Service Operations as well as the Manager of Compliance to ensure compliance with all client requirements
- Bachelor's degree in finance, accounting or other business field
- 2 - 4 years of experience in billing
- Must have strong customer service attitude and positive interpersonal skills
- Must be detail oriented with strong organizational, analytical and follow-up skills
- Must possess strong verbal and written communication skills
- Must exhibit a strong work ethic
- Must be goal oriented possessing problem solving skills and the ability to use independent judgment
- Ability to work independently and as part of a team - under deadlines and within changing environments
- Intermediate to advanced level of Microsoft Office Proficiency
August 14, 2011
• Tags: Arizona Us, Sr Client Service Representative Job in Tempe 85281 • Posted in: General