Sr. Deal Desk Specialist Job in Sunnyvale, California US
Sr. Deal Desk Specialist
Sr. Deal Desk Specialist - Sunnyvale, CA Proofpoint is always looking to hire exceptional people. We help some of the largest and most successful companies in the world defend, protect, and govern their most sensitive data - and we're currently building our next generation of cloud-based solutions that will literally change the way people work. We are looking for a talented and passionate individual who is interested in joining our team to help us take Proofpoint to the next level. At Proofpoint, you will find an environment where innovation comes from creative collaboration and where everyone is empowered to go fast and have fun. And if you find joy in taking the "im" out of impossible, you will feel right at home with our team! Summary: As a Deal Desk Specialist, the first priority will be responding to moderate volumes of email and phone inquiries providing guidance on quote and contract processes and the proper structure of deals. You will represent Sales internally while collaborating with many cross-functional teams including Finance, Order Management, Legal, and Operations The Specialist possesses exceptional written and verbal communication skills, proven project management skills; and the ability to own and maintain end-to-end projects. The Specialist must possess a basic to intermediate understanding of the suite of products and services and be a constant "role model" of building strong working relationships with our sales teams and cross-functional stakeholders Additional responsibilities will be to identify areas where The Deal Desk can add value or improve our sales processes and operations to support the sales force, enhance its effectiveness and drive improvements throughout the sales cycle. The Specialist will need to combine sound business judgment and superstar project management abilities with razor-sharp problem-solving, communication and analytical skills The Specialist may be required to work a varied schedule to accommodate various time zones and specific quarterly business cycles as needed and until additional Desk staffing is in place Responsiblities: Respond in a timely, courteous, and effective manner to a multitude of email and phone inquiries from a variety of sales professionals with mixed levels of experience. Inquiry response could entail answering questions and explaining contract and fallback terms, negotiation options etc, processing contract amendments, assisting with special approval workflows, coordinating with operations regarding specific/unique operational requirements Influence problem solving at an individual rep level and therein train reps to better help themselves Assess risk, anticipate bottlenecks and balance customer demands versus technical constraints related to any one deal Identify operational inefficiencies and make suggestions for cross-functional process improvements Participate in and in some cases lead projects related to deal desk process, rep contract and deal training, new product support to improve the scalability of the deal desk function and rep efficiency Build strong productive relationships and feedback loops with legal, order management, finance, and operations teams to drive deal efficiency and rep satisfaction with the contracting process Assist in the "packaging" of specific/unique quotes and deals Desired Knowledge, Skills and Abilities: BA/BS degree preferred with a strong academic record Analytical, strategic thinker with the ability to negotiate and resolve complex problems amicably Self-directed learner, takes initiative, follows through, meets commitments Exceptional verbal and written communication skills Detail oriented with the innate ability to manage competing priorities Work well independently with minimal formal training and supervision in a fast paced and sometimes ambiguous environment Minimum 5 years of experience in contract management, sales, and/or a sales support related role at a leading high-growth technology firm (software and SaaS industry experience preferred) Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint is funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures. Proofpoint offers a full benefit package including 3 weeks vacation and stock. Proofpoint is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin ancestry, age, medical condition, disability, veteran status, marital status, or other prohibited factors under applicable federal, state, and local laws. Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.