Sr. Desktop Engineer Lead Job in Not Specified, District Of Columbia US
Sr. Desktop Engineer Lead
Duties and Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems. Required Qualifications: The Senior Desktop Engineer/Lead should have the following demonstrated experience: Demonstrated experience in design, engineering, implementing and supporting Desktop engineering and deployment. Demonstrated hands-on experience in desktop imaging and software distribution in a medium or large environment (more than 10,000 desktops) is required. Demonstrated working knowledge of desktop security patch deployment is preferred. Must be able to obtain and maintain a Public Trust clearance. Typically requires bachelor's degree and seven to nine years of related experience. The clearance level required is dependent on the type of clearance supported by our client. CACI is an Equal Opportunity Employer M/F/D/V.