Sr. Engineer, Quality Job in Peachtree City 30269, Georgia US

Sr. Engineer, Quality

Basic Function:

Lead role responsible for recommendations and solutions for automotive-OEM warranty requirements. Responds urgently to related market quality issues. Effectively manages market quality deliverables, while continually improving sustaining optimum market quality/warranty performance and reporting to customers. Acts as the market quality liaison between internal and external customer. Provides reports and presentations. Responsible for analyzing the situation and determining the points of concern. Determines and implements action plans with management consultation

Accountabilities:

Primary interface with customers for quality planning, improvement, and corrective actions. Technical diagnosis ・ Initiates diagnostic activities remotely and at customer site in order to avoid unnecessary warranty claims. ・ Initiates and provides communication and technical support with customer’s technical personal. ・ Generates and implements suitable measures against field claim and countermeasures with or without support ・ Provides or coordinate training to customer for effective warranty reduction.・ Coordinates or visits dealerships and analyzes customer vehicle on site to confirm and provide conditions of duplication of the symptoms for accurate and effective solution. Applies field fix if necessary. ・ Exchanges information within Panasonic in effort to analyze returns and avoid warranty claims. Analysis and feedback of field quality data ・ Develops, analyzes technical data, warranty repair data, investigates tendencies and determines the root cause of concerns. Generates and conducts plans for solution through completion. ・ Reports results across all level internally and externally. Other tasks ・ Organizes/prepares the system in case re-work is necessary ・ Serves as contact person for various quality actions requested by customer. ・ Intensely investigates where no trouble is found and creates prevention measures. ・ Summarizes field quality activity in reports, and distributes with little direction. ・ Plans, coordinates, and/ or conducts quality problem reduction activities including early detection of quality problems with evaluations and inspection method when new products hit the market. ・ Confers with management to prepare and document quality system designs and modification. ・ May employ quality improvement and supplier relations approach utilizing customer required formats such as APQP and PAPP techniques as applicable. ・ Recommends revision of specifications. ・ Integral in formulation and implementation quality control policies, plans, and procedures. ・ Communicates quality requirements related entities such as manufacturing, suppliers, etc. ・ Coordinates and facilitates effective corrective action throughout the production facility and insures documentation of actions. ・ Recommends corrective action for procedural, product or process deficiencies. ・ Analyzes report and/or returned products, and recommends corrective actions. ・ Collects, analyzes, and collates warranty defect data daily and tracks each market return to completion of corrective action process. ・ Creates customer desired defect reports (5P, 8D, etc.) for specific warranty returns. ・ Creates warranty activity presentations and Warranty Field Reports. Presents this data to Customers, Sales, and Executive Management. ・ Analyzes market defect trends and triggers corrective action activity and recovery. Performs Weibull Analysis. Tracks MTBF, MTTF. Presents this analysis and recovery plans. ・ Creates modification instructions for service shops, tracks implementation, and establishes identification. ・ Creates and maintains corrective action tracking mechanisms (i.e. Gate Charts) ・ Determines root-cause responsible area for each warranty return (i.e. Design, Parts, Workmanship) and coordinates corrective action process through fruition. ・ Coordinates or performs in-depth investigations: Microscopic analysis, photographs, illustrations, materials analysis, defect recreation, on-site auditing at assembly plants, process auditing, component analysis, etc. ・ Develops, maintains, and tracks warranty metrics (19) Responsible special investigations at customer ・ Evaluates and tracks service shop quality. Initiates corrective actions for service analysis and repair quality. ・ Interprets and complies with Company policies, procedures, and regulations. ・ Will initiate, recommend, or provide solutions through designated channels.・ Generates and implements plans based on general management scope ・ Performs other related duties as assigned.

Scope and Competency Requirements:

PROBLEM-SOLVING/KNOW HOW: (complexity of problems and education/experience other knowledge required) Four-year college degree preferably in business, management, operations, engineering, technology or quality related field required. Minimum of five years experience in Quality Systems or Engineering required. Specific experience in an electronic-manufacturing or electronic automotive environment preferred. Knowledge of RedX or Six Sigma problem solving methods preferred. Must have good understanding of quality assurance approaches and of communication systems, with ability to analyze data. Ability to analyze field quality data using Electronic Delivery system (EDI). Demonstrated proficiency with the computer applications appropriate to the position and assignment.

Additional Information:


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