Sr Manager
Sr Manager - Digital Payments Products Job
The newly created Digital Payments team will define and implement strategies to capture the growth and opportunity we are seeing in the digital and mobile payments space and further build out the consumer business? digital DNA. This team will define the wallet strategy for our consumer business, design and launch partner-specific initiatives including capabilities to enable mobile payments and manage key digital partnerships. We are seeking a highly motivated senior manager to manage end to end program management and bring these technical solutions to life. This role will work closely with technology, new product development, business line support teams, servicing, design agencies and external partners. Responsibilities: * End to end digital product management - bring digital payments products to market for the consumer business including user experience development, partner integration, customer marketing and servicing strategies * Become a subject matter expert in payments space for consumer business * Approach work with desire to drive results and progress work in dynamic changing environment with an ability to consider and quickly assess multiple options * Identify, escalate and facilitate resolutions of implementation issues demonstrating sound judgment * Build strong relationships and influence diverse stakeholders across American Express and externally including new product development, servicing, technology, design agencies, and fraud/risk team American Express is an equal opportunity employer. * Familiarity with new product development processes and translating into actionable priorities * You have a passion for online and mobile technology, a finger on the pulse of interactive space, strong opinions about online experiences and look at everything in the lens of the customer * A resourceful self-starter willing to find creative ways to achieve goals * Strategic thinker with a passion for the customer, proven ability to bring ideas to life through marketing and technology strategies with impeccable judgement * Customer experience development including ability to define, develop and assess user experiences * Experience building out and tracking KPIs and understanding customer behavior * Project management experience in online and or mobile space and experience using tools to track progress, escalate where needed across a broad set of inputs * Ability to be both detail oriented and analytical to drive results and step back to evaluate, recalibrate and shape * Excellent communication skills with ability to engage, influence and inspire business partners to drive collaboration and alignment * Thrive in ambiguity, innovating and challenging the status quo in a dynamic changing envornment * Technical ability to understand and define digital solutions * Technology certification or engineering degree a plus