Sr.Mgr IT Business Consulting Job in Southborough, Massachusetts US
Sr.Mgr IT Business Consulting
Requisition ID : 88014BR Job Description : GENERAL SUMMARY Responsible for leading a team that provides methodologies, tools and oversight for business process design, manages business demand for IT services and achieves overall customer satisfaction. Identifies opportunities for process improvements, standardization, cost savings and efficiency improvements utilizing a variety of methodologies and tools, including Six Sigma. Provides business problem solving capabilities using standard consulting methodologies to assess process and system challenges and makes recommendations for improvement. PRINCIPAL DUTIES AND RESPONSIBILITIES Manage and mentor a team of Business Consultants on overall portfolio management skills, including business requirements definition, business relationship management and cross-functional communication; Identify opportunities to make IT's governance more agile, efficient and flexible while driving end-to-end operational quality and delivery excellence across the organization. Develop and review IT business cases to ensure completeness and quality; Coach Business Consultants and guide them in the creation of business cases ensuring specific benefit identification and business commitment; Provide management to the team through compliance and support of EMC/IT policies and procedures; Continue to communicate the benefits of the IT operating model, process and vision. Manage and support EMC's matrix organization structure, ensure team productivity and manage cross-functional reporting relationships; Work with direct reports to ensure work and development opportunities exist to achieve both career and personal goals; Responsible for recruiting, hiring, coaching mentoring Business Consultants. Support the development and strengthening of internal partnerships and alliances; Develop and maintain strong relationships with Senior Directors and Vice Presidents to establish broad based technical direction related to business objectives and goals; Ensure a high level of project quality client satisfaction exists throughout portfolio projects by managing customer expectations and resolving cross-functional issues. Oversee end to end program management process from proposal through solution delivery, business adoption, and post-implementation reviews; Resolve issues surrounding sponsorship, resources, project budgets, and vendor management; Support the change management process to ensure business case benefits are realized through adoption of process and technology initiatives. Work with EMC leaders and Functional Controllers to determine required portfolio budget to support both newly prioritized projects, as well as on-going functional application and system maintenance; Accountable for meeting financial targets once defined; Partner with Solution Delivery, Security, and Infrastructure architects in evaluating and selecting technology product vendors and integrators. Conduct research to understand industry best practices for improving productivity and overall effectiveness; Leverage network of internal and external technology consultants to identify and collaborate on opportunities that drive competitive edge Drive the use of metrics and key performance indicators to enable the IT leadership team to measure and track the performance of the organization and areas requiring improvement SKILLS Consultative skills. Negotiation skills. Possesses strong product/technology/industry knowledge. Leadership Skills. Communication skills. Ability to manage in a matrix environment. Mentoring/Coaching skills.