Sr. Mgr. Retail Center

- Manage all aspects and functions in the new Florida Blue Retail Center to ensure the customers experience is meaningful, supportive in-center encounters that result in high customer satisfaction

- Manage operations of the Retail Center to meet or exceed all performance goals related to sales, service, care/wellness support, traffic, customer satisfaction and loyalty

- Manage the physical site and facilities to ensure the property is maintained

- Develop and execute tactical marketing plans to generate traffic, support membership and create positive brand awareness within specific budget

- Track, analyze and report on Retail Center performance, working closely with corporate staff and leaders to take corrective actions as needed to achieve performance goals

- Create a work environment that support and encourage creativity, customer commitment, teamwork, enthusiasm, and personal growth for the professional staff of 12-14 employees

- Work closely with marketing and local leadership to promote the company’s brand, build customer relationships, loyalty and support achievement of business objectives in the region

- Participate in community activities and in local organizations

- Moderate to heavy keying

 

Job Requirements:

 

- Bachelor’s degree or equivalent work experience

- 6 or more years of consultative retail or healthcare sales/service experience

- 3 or more years of direct management and leadership experience with managing cross-functional teams

- State of Florida 215 Health Life and Annuities License (or obtain within 60 days of employment)

- Experience in retail marketing, direct to consumer marketing and/or marketing communications

- Effective verbal and written communication skills

- Experience using MS Word, MS Excel, MS PowerPoint and web-based tools

- Occasional travel with overnight stays

- Work flexible retail work hours to include evenings, weekends and holidays

 

Business Specific Criteria (preferred skills):

 

- Master’s Degree

- Experience in the insurance industry, physician’s office, hospital or health care industry

- Bilingual Spanish/English Preferred

- Experience in store/retail management

 

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Blue Cross Blue Shield of Florida is an Equal Opportunity Employer M/F/D/V.
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