Sr. Operations Analyst, Mortgage Banking- Columbus, OH Job in Columbus 43219, Ohio US
Status:Full Time, Employee
Job Ref Code:120019883
Job Location:Columbus, Oh 43219
Analyst will be responsible for all real time support along with current/future project planning requirements. This requires the analyst to provide insightful day to day support while managing and reviewing business requirements from Operations for all telephony related needs.
Qualifications and Requirements:
- Call center telephony operations experience required
- Knowledge of PBX/ACD Operations
- Involvement with Intelligent routing systems strongly desired
- Strong knowledge of Avaya CMS versions 9.0 through 13.0
- Experience with IEX-Total View or other WFM applications
- Experience with Screen Pop Soft Phone Tools
- Strong troubleshooting skills analytical technical for both local systems and from a WAN perspective
- Understanding of data voice networking
- VIOP Networking experience highly valued but not required
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
January 12, 2010
• Tags: Mortgage Banking- Columbus, OH Job in Columbus 43219, Ohio Us, Sr. Operations Analyst • Posted in: General