Sr. Operations Manager (PAS)
At Allianz Life Insurance Company of North America, we have built a team
and a culture that are as innovative as our products, and we continue to
grow because we help our employees to do the same. We believe that work
should be rewarding, and that good work should be rewarded. We offer
opportunity, and expect excellence. And we do this all with high ethical
standards and a commitment to our community. If you are ready to grow,
and if you want to be rewarded, Allianz is the place for you.
Job Posting Title
Sr. Operations Manager (PAS) - MN
Job Purpose/Role
Under limited direction, provides management support for one of the PAS Ops Teams. Accountable for the performance and results of assigned team: including, customer satisfaction, production, quality, employee development, and goals. Collaborate with cross-functional department leaders within the PAS project and other business partners to achieve goals. Be a strong advocate for the business, manage change, and ensure readiness for project deliverables by the business.
Key Responsibilities
- Manage team work load and priorities to ensure service and quality standards are met, assist team members with difficult and complex work issues, and escalate unusual and/or high risk situations to director as appropriate. Adapt departmental plans and priorities, as necessary.
- Develop and maintain successful customer relationships through team(s) and personal interactions by: effectively representing assigned area, proactively seeking customer input/feedback, assessing customer needs, and communicating operational needs.
- Develop and maintain effective working relationships with business partners/leaders to create open channels of communication, and stay current and aligned with department wide initiatives, priorities, and goals.
- Represent area of responsibility in department wide initiatives and special projects. Assist director in the development and implementation of short- and long-term objectives for assigned area.
Key Requirements/Skills/Experience
- 4-5 years experience required in financial, insurance, and/or operations; proven successful customer service management.
- 6-7 years preferred experience in financial, insurance, and/or operations; proven successful customer service management.
- Four-year degree required in business/related field or equivalent work experience.
- Advanced degree preferred.
- Proven ability to lead teams, manage performance, and drive results aligned with strategic priorities/plans.
- Excellent verbal and written communication skills; ability to prepare and present recommendations.
- Ability to build relationships at all levels, and influence change to drive improved business results.
- Proven analytical and problem solving skills.
Additional Information
Why Allianz? We provide benefits for your career and life that are a
cut above the rest. From day one, you are eligible for benefits
including medical, dental, 401(k), annual paid leave and tuition
assistance. In addition, after a designated period of time you are
eligible for disability coverage, stock purchase program and much more.
For more information, please visit us on the Web at:
https://www.allianzlife.com/AboutAllianzLife/Careers.aspx .
