Sr. Program Manager, FBA Operations Job in Seattle, Washington US
Sr. Program Manager, FBA Operations
Amazon's Fulfillment By Amazon (FBA) team is looking for a Sr. Program Manager to develop and manage new services and tools that will make our Sellers? operations processes more successful and compliant with Amazon?s e-commerce ready requirements. FBA is a highly visible and strategic program within Amazon. Our teams objective is to grant the capability for Sellers to obtain the benefit of Fulfillment by Amazon, including all the superior performance to receive, store, pick, pack, ship, transport and customer service. This is a chance to join an innovative team, participating in operational excellence, system support, process and design. Come help build a world class product with Amazon's customer centric focus applied to the Sellers experience. Responsibilities include: Develop and implement programs and tools that ensure Seller?s products comply with e-commerce ready requirements. Work cross-functionally with internal and external teams including software development engineers, operation managers, finance, supply chain, leadership and Sellers to implement features that will be rolled out Globally. Identify and manage program blocking issues, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints. Responsible for defining requirements, metrics analysis, development, testing and launching efforts. Work with designers to optimize product features for enhanced user experience. Assist with the investigation and root cause resolution for emerging FBA Seller escalations. Write communication documents including program scope, impact and results and present periodic updates to the leadership team.