Sr. Technical Support Engineer – Healthcare IT Job in Montvale, New Jersey Us
Job Title: Senior Technical Support Engineer – Healthcare IT
Location: Montvale, NJ 07645
Job ID: BHJOB1422_321
Type: Contract (Possibility of converting to full-time employee)
Duration: 6+ Months
Compensation: Based upon Experience
Position Summary:
Our client is a nationally recognized healthcare technology firm and has turned to Sound Advice to help them identify, qualify and present qualified individual for this critical position (see below).
· This is a highly visible client-facing position that requires interaction with all levels of management.
· Responsibilities include onsite installation management, network analysis and design, application testing, database administration and troubleshooting.
· This position requires at least 50% travel to client locations, plus the ability to efficiently track and manage multiple installation projects.
Responsibilities
· Exercises sound judgment based on prior experience and application knowledge to recommend complex network solutions under limited or no direct supervision.
· Provides high level technical consultations and support on SRS EHR, SRS PM and SRS PACs efficiency through phone, WAN and onsite presence.
· Project management of application installations and upgrades in complex network environments that employ strict security policies
· Acts as the primary technical liaison between SRS and assigned clients
· Utilizes knowledge and experience to provide enterprise level support of SRS EHR, SRS PM and SRS PACs installations. This includes implementing recommended configurations at client locations for optimal performance of LAN and WAN.
· Designs network infrastructure in Active Directory and DNS in order to apply appropriate security policies, or make recommendations to clients.
· Create, test and validate group policies and scripts for software deployment in an enterprise environment.
· Record and track support problems in help desk software while keeping all stake holders informed of problem status and estimated resolution times.
· All other duties as assigned by the Chief Information Officer.
Requirements
· Must possess a 4 year degree from an accredited institution
· Must possess advanced technical certifications or have equivalent work experience (MCSE, MCITP, CCNA preferred).
· Must have at least 5 years experience working with enterprise database platforms such as SQL Server or Oracle.
· Must have at least 5 years experience installing and supporting software applications.
· Must have advanced skills in designing and supporting network infrastructure (domain controllers, application servers, Citrix, Terminal Server, DNS, firewalls, routers, switches).
· Must have excellent customer relations skills and ability to communicate effectively with all levels of client organization.
· Ability to work on diverse projects under tight deadlines.
· Ability to assess problems, recommend appropriate solutions, and implement them.
· Able to create accurate and coherent documentation for distribution to end users.
· Above average skills with MS SQL a definite plus.
Physical Requirements
· Ability to lift boxes or equipment weighing up to 75 LBS.
· Ability to work in spaces with less than 30’ of headroom, while in a kneeling or seated position.
· Ability to travel via auto or plane to client locations or trade shows as needed.
Education: Bachelors in Computer Science or equivalent
If you’re viewing this position outside of the soundadvice.jobs web portal please apply http:// http://saj.cc/njtse321 . If you would like to see additional opportunities we have available please visit the Sound Advice Job Board.
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About Sound Advice:
Sound Advice Consulting Services LLC (Sound Advice) is a premier consulting, talent acquisition, and recruitment process outsourcing (RPO) firm dedicated to satisfying our clients' needs for high quality - and often very hard to find - talent.
Our principal objective is to provide clients with cost effective contract consulting, direct hire / permanent placement, and RPO resources that will enable them to successfully achieve their business goals and objectives.
We are amongst the industry leaders in providing Agile/Scrum Professionals in support of product development and project management initiatives. We specialize in providing resources for such functional roles as Scrum Masters, Project Managers, Business Analysts, Quality Assurance (QA) Analysts, User Interface (UI) Designers and Engineers, Software (SW) Developers/ Engineers, and Database Administration (DBA). Our industry focus is primarily in Healthcare IT / Life Sciences (Health Care and Pharmaceuticals), Financial Services IT, and IT Management / Consulting.
Sound Advice professionals have nearly fifty years of combined industry experience serving clients throughout the