Sr Trainer-Sales Job in Not Specified, New Jersey US
Sr Trainer-Sales
Responsibilities Senior Trainer - Responsible for delivering advanced sales skills/products/data, leadership, management, initial training (as necessary) cross-functional and other training sessions. Key partner with workgroup for continuous training improvement and program effectiveness. - Delivers advanced sales skills/products/data, leadership, management, cross-functional and other training sessions using adult learning training methodology, appropriate media, trainer materials, and effective presentation skills. - Identifies alternate solutions/learning when delivery challenges arise (materials, content, room set-up). - Responds appropriately to learner needs (clarification, examples, feedback). - Establishes and maintains expertise in subjects taught. - Manages classroom environment so it is safe and conducive to learning. - Partners with management, attends regional/area/project meetings, conducts workgroup observations (store visits, floor observations, business-to-business ride-along) for effective use of business acumen (tie to KPIs) through direct knowledge/experience with workgroup. - Evaluates the effectiveness of training conducted (class feedback, follow-up, surveys). - Leads, prepares, attends, and completes train-the-trainers / certifications as appropriate. - Leads, manages, and actively participates in team/program meetings. - Partners with national curriculum development teams on national project curriculum development and project support (curriculum review, certifications, UAT, and revisions). - Conducts peer-to-peer observations and provides coaching feedback. - Communicates curriculum or program effectiveness back to leadership and/ or national curriculum development team. - Masters advanced special workgroup skills/products/data, leadership, management, and other content effectively (ongoing, consistency). - Tracks and monitors registration attendance for all participants. - Ensures preparation of training room (media, set-up, materials, room reservations, devices, rosters). - Manages and prioritizes multiple courses. - Adheres to company guidelines for trainer travel and expenses (expense, travel, p-card, corporate card). - Follows ordering guidelines, inventory guidelines, materials current. - Manages reporting responsibilities; i.e. expense reports, VZTimesheet, monthly tracking reports, rosters, store/team visit reports. - Completes all required training and assessments supporting VZW initiatives Qualifications - Complete knowledge of sales systems and processes is essential. - Ability to demonstrate high degree of professionalism, flexibility and integrity. - Ability to work independently with minimal supervision while contributing to overall team success. - Must have excellent attendance and be willing to work outside of regular business hours. - Must demonstrate flexibility; must be able to adapt to changing business needs and the needs of the trainees. - Commitment to developing others and helping them to succeed is critical to success. - Ability to utilize a variety of delivery principles training methods to deliver effective learning (discussions, lecture, online). - Ability to identify alternate solutions/learning when delivery challenges arise (materials, content, room set-up). - Effective use of questioning techniques (open, closed, directed, overhead). - Effective verbal communication skills (grammar, structure, volume, jargon-free, filler-free, tone, tempo). - Effective presentation skills (eye-contact, body language, non-verbals, movement, energy). - Effective writing skills (grammar, spelling, easel charts, whiteboards). - Utilization of media effectively. (tv/video, powerpoint, projector, online learning/blended) - Respond appropriately to learner needs (clarification, examples, feedback, coaching, listening). - Establish and maintain trainer credibility (core values, business acumen, professionalism, appearance, relevance, field/content experience). - Effective mastery and utilization of training materials (leader guide, participant materials, job aids). - Managing the classroom environment (participant challenges, utilizing room/space, handling roadblocks). - Must be able to travel out of town as required (may be up to 25% of the time). Education: - BA/BS in Business Administration, Communications, Education, Organizational Development or equivalent work experience. Experience: - Minimum of four plus years of specialty team experience (Financial Services, Government, AOC, BSC, etc) in telecom industry is required. Preferred VZW experience. Working knowledge of adult learning theories is essential as well as a minimum of two years of facilitation experience. Certifications: - CTT+ certification considered a plus. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v.