Sr Unified Communications Engineer Job in Irvine, California Us

Strategic

Ability to provide work estimates and budgets for IT initiatives that involve voice or video environments
Lead various global initiatives as required through projects, day to day support or ad-hoc requests
Mentors less experienced team members officially and unofficially.
Able to stretch outside of the voice and video discipline and contribute to broader technology initiative.
Assists in developing supporting business cases for new technologies and initiatives. Communicates business benefits to senior management and across functions.

Administration

Maintain extensive and detailed technical documentation
Act as a contributor andor leader of Subject Matter Expert Teams
Provide call center client, Fax Over IP, basic phone system or video training as needed
Provide secondaryescalation support for global markets outside of North America on VOIP systems, video systems and all trunkingintegration of systems
Provide ongoing daily support of Voice over IP systems including 24x7 on call. Configure and administer products such as Call Manager(UCM), Contact Center (UCCX), Unity Voicemail, Wall Board systems; Tandberg TMS, Codian, VCS, VCS Expressway and various Tandberg end points. Administration includes but is not limited to configurationprovisioning of phones and associated telecom equipment
Perform daily checks, monitor vendor support and perform required maintenance to keep the voice and video systems highly available, highly stable, and always performing optimally
Proactively identify needs for improvements, capacity changes and upgrades. Plan and implement upgrades and patches to stay on current versions
Review change control tickets related to Voice over IP and video systems
Design and program the call center application and reporting systems based on client business requirements
Resolve escalated cases from other UC Engineers and National PC Helpdesk. Perform fault resolution and root-cause diagnosis
Act as a liaison between Voice Video Unified Communications, other Infrastructure groups and external vendors

Minimum Requirements

EDUCATION :

BS/BA required
CCNA (Cisco Certified Network Administrator) required
CCVP (Cisco Certified Voice Professional) or CCNP Voice (Cisco Certified Network Professional Voice) preferred
TCE1 (Tandberg Certified Engineer 1) preferred

EXPERIENCE (and other qualifications):

Strong organizational skills
3-5 years of Voice Services experience including Cisco VOIP products: Call Manager, Unity, Contact Center Express
2-3 years of project management experience required that includes managing cross functional teams to accomplish the initiative.
2-3 years of IP video conferencing experience
In-depth knowledge of Intel hardware, Active Directory, Windows 2003, Network and IP services
Strong communication skills both written and verbal
Advanced troubleshooting skills and methodology to determine root cause with hardware, operating system, application programs, network failure or security.
Strong communication skills both written and verbal
Strong project management skills
Excellent vendor and client management skills mandatory
Fundamental understanding of help desk operations
Willingness to accept possible short or long term assignments internationally.

~CB~

~MNST~

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