Statement of Work Coordinator Job in Rochester, New York US
JOB SUMMARY:
The Coordinator is responsible for the Statement of Work (SOW) requisition creation and maintenance through the use of VMS technology and other systems as required for large, strategic accounts. Monitors SOW requisitions over the delivery lifecycle. Works under general supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Enters the requisition into the VMS promptly and accurately. Validates entries to ensure accuracy.
Acts as liaison to various internal and external contacts on the following items: purchase orders, SOWs, client credits, billing and/or payment issues.
Facilitates client invoicing and billing according to company practices ensuring on time invoicing and billing reconciliation
Creates and maintains electronic records and fields (e.g. customer contacts, business units, cost center numbers) in support of the requisition entry set up.
Works with all parties within MSP organization for problem resolution. Provides a professional response and exhibits strong customer service orientation when dealing with all clients.
Updates the requisition and related records as directed by the client and/or other authorized parties to include changes, cancellation and status changes.
Maintains thorough and accurate documentation on any end user interactions.
Monitors the requisition lifecycle, time and expense report processing and adjustments through the use of VMS. May include review and/or approval of expense and adjustment items.
Works to meet all existing SLA’s (internal and contractual) and works to improve overall process by recommending improvements. Works to meet or exceed individual and group production targets.
Maintains a culture of continuous improvement. Works to maintain relevant business insight to support the MSP organization specifically related to skill discipline. Makes recommendations to improve efficiencies where applicable.
Position Requirements