Store Manager

Hubbard and Cravens Coffee Company, based in Indianapolis and celebrating our 20th Anniversary this year, seeks an experienced, reliable and passionate store manager to ensure that our vision, mission and guiding principles are understood, embraced and modeled by all team members. We are seeking a store manager that will continuously strive to improve store operations, increase sales, and provide a superior guest experience. Reporting to the District Manager, the ideal candidate will be a natural leader who inspires passion in their team, building a strong, well-developed and knowledgeable staff, all while maintaining a clean store environment and meeting or exceeding store sales goals.

Essential responsibilities include:

· Ensures product freshness and quality is priority for store team and holds all staff members accountable for following company standards. Performs regular quality assurance audits.

· Works with Corporate Trainer to ensure that training, coaching and development of staff and supervisors progresses according to expectations

· Enables and inspires team to share passion for coffee and tea with customers in a meaningful way.

· Consistently acts as an exceptional role model for all team members. Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

· Conducts ongoing recruiting and hiring of qualified team members.

· Utilizes customer feedback to reinforce and improve the quality of service.

· Manages staffing levels and creates schedules that support customer service and daily operations within budget.

·  Recognizes and responds to performance issues, with honest and direct communication, enforcing Hubbard and Cravens disciplinary guidelines.

· Delivers consistently balanced results, drives for financial performance both in meeting/exceeding sales goals and controlling costs.

· Ensures the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the Cash Handling Guidelines.

·   Responds to constructive criticism in a professional manner and makes any necessary improvements.

·   Keeps store well-stocked and places all orders in a timely fashion, ensuring accurate inventory levels are maintained.

·  Possesses excellent communication skills and ensures that both corporate management and store staff are aware of any and all issues that affect store operations.

· Analyzes financial records and repsonds accordingly.

Qualifications include:

· Minimum three years of retail, customer service management or related experience and/or training. Management of premium product restaurant or store helpful.

· Experience in an environment requiring multi-tasking and reprioritizing is essential.

· Experience in improving customer service, teaching customers about products, improving inventory system efficiency, and/or improving processes/sales is essential.

· A professional demeanor, with any previous barista skills, especially on manual machines, preferred.

· Must be willing to work a flexible schedule that includes early mornings (5:30 am), evenings, weekends and holidays.

In return, the successful candidate can expect to receive:
A competitive salary, monthly bonuses based on performance, an extensive training program, an enjoyable work environment, and a complete benefits package.