Store Manager, Ann Taylor, Woodfield Mall Job in Schaumburg 60173, Illinois US
Position Overview: To lead and direct all activities required to achieve all store goals, including sales objectives, client service, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement. Primary Responsibilities/Accountabilities: • Directs client service efforts that are consistent with ANN INC. standards; coaches associates on client interactions to increase transactions and capture client opportunities • Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention, and motivation • Ensures attainment of sales, payroll, and inventory shortage goals • Directs merchandise presentation, restocking, and recovery to maximize productivity • Understands the ANN INC. culture, and ensures compliance with all ANN INC. Values Practices, and store operational standards • Additional responsibilities as assigned by District Manager, Regional Vice President, or Home Office Revenue Generation: • Develops business strategy and maximizes opportunities to generate additional store volume • Achieves quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT, payroll, inventory shortage, Operational Assessments, and credit cards) • Creates staffing matrix and controls payroll expenses; is able to articulate ANN INC.'s staffing process • Analyzes business reports regularly to identify inventory problems and/or areas of opportunity People Management: • Fosters a client-focused team environment as a floor coach, driving volume and anticipating clients’ needs • Achieves excellent client service by role modeling the ANN INC. service standards • Creates a learning environment for associates through use of ANN INC. tools • Adheres to Human Resource standards by following the general practices outlined in reference manuals • Recruits, selects, hires and develops diverse talent • Assesses associates consistently; reviews and communicates associate performance and deliverables • Proactively provides timely feedback to associates, rewarding and recognizing to drive retention • Holds self and associates accountable for achievement of financial results and statistical standards • Manages conflict and coaches by applying ANN INC.'s recommended processes, standards and guidelines • Empowers and involves associates in decision-making processes • Receives feedback and fosters dialogue around solutions • Develops associates through an individualized approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates • Fosters team commitment through support, relationship building, and recognizing individual contributions • Shares information and communicates clearly to all levels • Leads by managing through change and adversity Store Operations: • Controls workflow through successful planning (i.e., daily, monthly, quarterly, etc.) and delegation • Leads execution of task directives within designated timeframes (Price Changes, MOS, Special Orders, merchandising needs, payroll adjustments, processing of shipment, transfers, and proper claims process) • Schedules and staffs store appropriately • Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets • Maintains the store’s organization, appearance, and cleanliness • Conducts store walk-throughs with team, communicating successes/opportunities in key store areas • Ensures compliance of all ANN INC. practices and procedures and Federal Rules (e.g. OSHA) • Communicates effectively with District Manager, Regional Vice President, Human Resources Manager, Regional Recruiter, Regional Loss Prevention Representative, Regional Visual Director/Manager • Recommends ideas to improve standards and processes Product / Brand Management: • Leads execution of visual merchandising updates and product placement within corporate guidelines, and maintains visual standards as defined by the Visual Merchandising Guide • Uses product knowledge tools to execute directives and interpret Store Sets • Brings to life company brand initiatives to the physical store layout • Initiates continuous product movement based on company directives, client profile, and store sales • Aligns and integrates strategic activity on the floor, which includes restocking and recovery • Analyzes store reports to make recommendations on adjusting store’s product levels • Understands and can clearly articulate the company's brand positioning • Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge • Applies knowledge of product with internal and external clients • Represents the brand and holds managers and associates accountable to the standard • Provides feedback to District Manager on what ANN INC.'s direct competitors are doing
Position Requirements: • Human Resources: Proven ability to recruit, select, and develop store management and team and hold individuals accountable for performance, practice, etc. • Client Service: Ability to function as a role model, ensuring that the client remains the top priority • Store Operations and Organization: Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities • Leadership: Proven ability to respectfully challenge and motivate the management team and associates • Merchandising: Knowledge of visual standards and techniques, and ability to implement and substitute within ANN INC.'s guidelines • Communication: Demonstration of strong verbal and written communication skills to store team District Manager, Home Office, and store associates • Business analysis: Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance Educational Requirements and Experience: • Minimum Requirements: • Associates or Bachelors Degree preferred • Two years Store Manager experience in the service industry with proven results APPLY RIGHT NOW TO THIS POSTING AND TAKE OUR ASSESSMENT THROUGH THIS LINK: https://gx.gallup.com/anntaylor.gx
