Store Manager Job in Visalia 93277, California Us
JOB SUMMARY
As a Store Manager, you will be responsible for leading and directing the activities of assigned retail store to ensure maximum revenues, effectiveness and profitability. The Store Manager is accountable for customer satisfaction and employee morale. This position supervises the Assistant Store Manager, Store Supervisor, Janitor/Clerk, Clerk/Processors, program participants, volunteers and Customer Service Representatives. This position reports to a Regional Sales Manager or Director - Retail Sales.
ESSENTIAL DUTIES
Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met. Ensure operating expenses do not exceed budget. Develop and execute action plans to correct deficiencies in achievement of budgeted outcomes.
Select, train, coach and schedule personnel (employees, program participants and volunteers) to ensure maximum efficiency and effectiveness. Administer disciplinary action, as needed, in accordance with Agency policies and procedures.
Demonstrate and promote superior customer service. Leads by example and expects the highest level of customer service from all employees, volunteers and program participants. Handles customer/donor complaints in a fair and impartial manner.
Ensure a safe working and shopping environment. Monitor safe operation of agency property and equipment. Instruct safety training and instill proper safety attitudes within store. Responsible for timely accident reporting and adherence to the Agency's safety program, OSHA and IIPP compliance.
Execute and monitor all phases of store operations to ensure compliance with established material handling and processing practices.
Execute and monitor plans to drive store revenues and achieve budgeted profit margins.
Responsible for maintaining rotation of merchandise/pull schedule by a trained member of the store management/leadership team.
Responsible for achieving daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against agency quality standards prior to sending to the sales floor.
Responsible for timely submission/updating of all required reports including daily sales recap, transportation needs, labor planner and personnel-related forms.
Coach and train Retail Skills Training Students in accordance with store's retail practices, ensuring the mission and values are maintained. Support the agency's Workforce Development and volunteer programs.Regular attendance is required in order to perform the essential functions of the job.
SECONDARY DUTIES
Assist with special projects and related retail assignments as assigned by the Regional Sales Manager and/or Director of Retail Sales.
* Manages Store
MINIMUM QUALIFICATIONS
Education Required: Accredited Associate's degree or equivalent. Experience may be substituted for education on a two -years to one-year basis
Experience Required: Five (5) years management level experience in retail sales or a related environment, including a minimum of two (2) years experience interviewing/hiring of entry-level positions and conducting employee performance management including separations.
JOB SPECIFICATIONS
Knowledge Required: Knowledge of general retail principles; techniques and principles of supervision and management, including interviewing, disciplinary actions and separations for cause; recordkeeping, cash handling and banking procedures; customer service practices; and knowledge of safety and security in a retail sales setting.
Equipment Used: Electronic cash register, adding machine, calculator, time recorder and ticketing equipment, facsimile, telephone, voice mail, hand truck, pallet jack, 'Big Joe" power lift, product storage and processing equipment, Personal Computer. Software programs: Microsoft Word, Excel, and E-mail.
SKILLS/APTITUDES/TEMPERAMENTS
Excellent command of the English language, verbally and in writing. Ability to effectively communicate in both forms. Bilingual in Spanish is desirable.
Ability to interact with people with disabilities or other barriers to employment.
Ability to interview, hire, train, coach, supervise, and monitor activity of employees.
Ability to work effectively with all departments and diverse work groups.
Ability to multi-task.
Ability to problem solve within prescribed policies.
EMOTIONAL EFFORT
The position requires excellent ability to problem solve, prioritize work assignments, and work well under pressure. Heavy emotional effort involved in interactions with supervisors and subordinates, local community leaders and retail customers.
LICENSES/INSURANCE/TRANSPORTATION
Must possess a valid California driver's license, proof of insurance, and have access to reliable transportation.
JOB SETTING
Flexible work schedule including weekends and holidays and evenings. Variable conditions, occasional semi-severe environmental conditions ranging from 25-115 degrees. Travel required to attend meetings, seminars and workshops (in-house or out-of-house), as well as travel to other stores
PHYSICAL DEMANDS
Ability to ambulate, reach and lift up to 35 lbs. Ability to bend/lift from the waist. Good eye/hand coordination. Ability to stand for long periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally and informally, either orally or in writing.
