Store Manager, Outlet,

Store Manager, Outlet, - Milpitas, CA

Job Description GENERAL SUMMARY: The Store Coach I is responsible for the overall (PL) financial performance of the store. This includes merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of planned cost recovery goals. The Store Coach I is also accountable for customer satisfaction, associate morale and the reverse flow of Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores through the receipt of merchandise from the Outlet Redistribution Center and Vendor Direct Merchandise Receipts. The Store Coach I ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The Store Coach ensures that Outlet Store presentation standards are maintained at the highest possible level. The Store Coach I is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. SCOPE OF RESPONSIBILITY: The Store Coach I oversees all sales and operations of the store including a leadership team of salaried managers or supervisors and hourly leads. The total number of associates supervised varies according to a combination of sales and processing volume, but mainly ranges between 20 ? 40 associates. JOB RESPONSIBILITIES ? Proactively lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale. ? Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage high standards, which include taking decisive action with underperformers. Focus on positioning high performers for growth opportunities within Sears. ? Holds store team members accountable for their individual contributions based on their roles and responsibilities ? Actively manage the customer experience within the stores. ? Customer Solutions Champion (CSC) accountability ? Adhere to operational and selling processes (e.g., Shipping, Receiving, Pricing, Acct. 112, Deluxing, and Testing) and ensure performance standards are met. ? Manage all HR transactional processes including staffing and training; assist in action plans to improve performance. ? Ensure consistency of operational processes within the store. Accountable for maximizing protection agreements, credit, and other miscellaneous income opportunities within the store. ? Monitor and react to profitable revenue opportunities and aggressively support vendor liquidation opportunities to improve gross margin and cost recovery. ? Positively represent the Outlet Store Organization to all Sears partners within the local market. ? Understand and communicate to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements. ? Ensure that the store operates in full compliance with applicable laws, regulations, and company ethics policies. ? Provide a safe working environment for both associates and customers. ? Miscellaneous duties as required. ORCs ? Partner with Product Service on merchandise repair issues. ? Accountable for efficiently managing merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC) ? Strong follow through with ORC team on communication with regard to backroom/store operations and merchandising directives Responsibilities/Skills/Experience Requirements Key Roles and Responsibilities: _ Proactively lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale. _ Manage HR transactional processes in staffing, and training; assist in action plans to improve overall individual and store performance. _ Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage high standards, which includes taking decisive action with underperformers. _ Focus on positioning high performers for growth opportunities within Sears. Supervise a team of associates who provide consultative selling and service for customers. This includes training, coaching, and performance evaluations utilizing the Customers for Life Selling Process Observation Tools and where necessary, Sears Performance Plans for Improvement (PPI). _ Sales Manager on Duty (SMOD) accountability _ Actively manage the customer experience within the stores. _ Accountable for maximizing PA?s, Credit, and other Miscellaneous Income opportunities within the store. _ Monitor and react to profitable revenue opportunities for his/her store, aggressively supporting vendor liquidation opportunities, to improve store gross margin and cost recovery. _ Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate morale. _ Ensure consistency of merchandising execution and operational processes within the store. _ Positively represent Outlet Stores to all Sears partners within the local market. _ Understand and communicate, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements. _ Ensure that the store operates in full compliance with applicable laws, regulations, and company ethics policies. _ Overall 4 wall store accountability _ Provide a safe working environment for both associates and customers. _ Monitor testing and repair of product to ensure the compliance of documented processes. _ Partner with Product Service on merchandise repair issues. _ Miscellaneous duties as required. Travel: _ Limited occasional travel within the District. Requirements: _ Minimum of 1-2 years of experience with retail store/field management. _ Experience with managing others, preferably in retail or service environments. Competencies: _ Computer literacy _ Strong drive for results. _ Action oriented, with strong skills in execution. _ Strong coaching and associate development skills. _ Courageous leadership. _ Ability to manage multiple priorities simultaneously. _ Ability to focus on critical issues and activities. _ Knowledge of retail business and Outlet Store operations. _ Strong business acumen and financial literacy _ Change Management _ Attention to detail Sears Leadership Principles: Encourages others and personally exemplifies behaviors that drive results, meets goals and focuses on doing what is right in the most effective way. Adheres to the Sears Leadership Principles of Customer Focus, Change Management, Drive for Results, Teamwork, Performance Management and Diversity/Inclusiveness. Years Experience 1 - 2 Years Experience Preferred Minimum Education Bachelors Level Degree Travel Requirements Limited (5-15%)