Student Learning Center Coordinator Job in Kansas City, Missouri US
Student Learning Center Coordinator
COMPANY OVERVIEW: Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, Veterans, Active Guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Kansas City, Missouri. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths. POSITION DESCRIPTION: The Student Learning Center Coordinator will assist with the University's Tutoring Center and its sub-centers for students, faculty, and continuing education efforts. In addition, the Coordinator will assist with the planning and coordination of the tutor processes. Assist with requesting and/or collecting, managing, and interpreting data collection for the area assigned and provide reports and information upon request or on a regular basis. The Coordinator will help advise on supplemental resources needed to differentiate instruction and provide instructional support within all courses, especially the first terms of success. KEY JOB RESPONSIBILITES: Assist with the coordination of the process by which faculty tutors are assigned. Monitor email-boxes and provide live presence to facilitate immediate response to student inquiries. Provide guidance and mentoring to students identified as having academic difficulties. Follow up with students as they continue through assigned developmental modules and tutorials. Update tracking systems and maintain relevant records. Administer and interpret the results of assessments. Regularly investigate and recommend all external and internal opportunities to assist students such as software, external companies, etc. Aid in the creation/implementation of tutorials and training modules for use within the centers. Perform other duties as required. EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS: Bachelor's or Master's degree preferred Experience in developmental math, reading, or education preferred Minimum of 2-4 years in higher education required Previous work with adult learners required Experience in online course and supplemental resource delivery Superior communication skills, both written and oral, required Excellent organization skills required Experience using Microsoft Office Suite, to include Word, Excel, is required Able to work a flexible work shift to include weekends and evenings is required Excellent analytical, interpersonal, oral, and written communication skills required Able to effectively communicate orally (in person and by telephone) and in writing Able to multi-task, yet maintain close attention to detail and timeliness of work production Able to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public) Language Skills: Able to read, analyze, and interpret common journals and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students. Mathematical Skill: Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer) Occasionally required to walk, stand, and make presentations Able to work weekends and evenings required This position may involve sitting at a desk for extended periods of time Specific vision abilities include: close vision and distance vision CORE COMPETENCIES: Integrity - operates within the highest ethical standards and integrity in all aspects of the position Motivated/Results Oriented - fantastic record of personal drive and the determination to succeed Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results Listening Skills - must be an active listener to insure student and client needs are fully understood and met Influence - skilled at directing and motivating others towards personal, academic and professional success