Subject Matter Expert For Business Object Infrastructure Support and Deployment (Win 2003 R2) recruitment


Maintain, Upgrade and Patch (Server and Hardware)
Senior Level 2 Support For BO Platforms
Perm, Singapore


Job Description

• Providing 2nd level application support for a global shared service based upon Business Objects Web Intelligence, Crystal Reports, and Desktop Intelligence on the Business Objects XI 3.1 platform.  Support a customer base of 85 plus reporting projects for over 10,000 end-users.

• Support customer reporting applications built with the standard Web Intelligence portal as well as customer portals built with the WebI SDK (ASP and JSP).

• Maintain, support, deploy and monitor a federated global standard Infoview intranet infrastructure regionally deployed on over 12 servers on the following platforms:

oWindows 2003 Server R2 with IIS

oApplication Servers: Weblogic 9.X and IIS

• Lead infrastructure projects, such as upgrade, patches, server build-outs and hardware replacement.

• Provide centralized repository administration, security administration, and change management for the reporting project teams.

• Work closely with product and engineering teams to:

odefine specifications for value added tools

odefine requirements for engineering of new releases

oprovide infrastructure consultancy for new SDK web applications.

• Provide 24 x 5 on site support and on-call support during weekends.

• Coordinate internal Business Objects support operations to:

odistribute and assign internal support calls

oexecute change management tickets on-time and correctly

ofollow-up on escalated issues

osupport the internal 24x7 help desk

oimprove support efficiency

• Maintain procedures and perform tests for Business Contingency Planning/Disaster Recovery.

• Document infrastructure deployments, support policies and procedures

Qualifications

• Undergraduate degree (Computer Science preferred)

• Minimum of 5 years IT Experience

• 2 years Client Support

• Minimum 5 years of experience in infrastructure/client support of a Business Objects environment

• Business Objects XI Platform

• Business Objects XI Reporting Product DevelopmentSupport (Crystal, WebIntelligence, Desktop Intelligence)

• Windows 2003 Server/IIS administration

• WebLogic (or another J2EE application server)

• Web Infrastructure (ASZ, DMZ, Firewalls, WebServer and Application Servers)

• Experience with RDBMS : Oracle, Sybase  and MS-SQL Enterprise Server

• Enterprise Performance Management (Desirable)

• .NET and/or J2EE development (Desirable)

About Credit Suisse 

As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide.  Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people.  Further information can be found at www.credit-suisse.com.

Cultural diversity is essential to our success.  As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance.

Right place, perfect opportunity
www.credit-suisse.com/careers 

Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.

To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.

 
To submit your CV, please use the apply online button below.