Sup, Headend Job in Duluth, Georgia US

Sup, Headend

JOB SUMMARY Under moderate supervision, direct and implement technical Headend (HE) activities. Manage staff responsible for the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE, Hubs and Optical Transport Network (OTN). Coordinate day-to-day activities. Responsible for the hiring, training, development, and performance management of staff. Manage on-call rotation. Assist in the budgeting process. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations. Adhere to industry specific local, state, and federal regulations as applicable. Complex configuration and support of advanced video equipment (e.g. VOD (Video on Demand), controllers, multiplexing, digital transport, edge QAM (quadrature amplitude modulation)). Ensure ongoing training for technical personnel. Accountable for budgets and approves capital expenditures. Notify management of activities and issues. Handle and resolve difficult issues. Set priorities for leads and participate in the review of performance of staff. Establish positive employee relations through effective communication and ongoing support. Maintain required logs, records and other documentation in compliance with company and FCC technical requirements. Ensure HE and facility Technical Quality Assurance (TQA) inspections. Oversee FCC Proof of Performance testing. Know, understand and follow company policies. Perform other duties as requested by supervisor PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to safely use weight-bearing equipment (such as safety harness and ladders) within the maximum limitations of that equipment Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to accurately measure distances, using tapes or other measuring devices Ability to adhere to Local, Federal regulations and Company policies Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to drive Company vehicle in a safe and responsible manner Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to operate appropriate computer or test equipment associated with position Ability to prioritize and organize effectively Ability to read general system layouts from blue prints and system maps Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts Ability to work independently Ability to work while standing 50 - 70% of the time Ability to work with small components and wires to make cable connections Knowledge of basic mathematics and electronics Knowledge of company products and services Knowledge of National Electric Code and National Electric Safety Code Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer Complex understanding of advanced video networking, IP networking, TDM Ability to manage multiple priorities Ability to use personal computer and software applications Ability to use handheld communication devices and applications Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to perform job from high places (i.e. poles and roofs) Demonstrated leadership qualities Ability to supervise and motivate others Ability to maintain confidentiality Knowledge of Microsoft Office Education Associates Degree in Electronics or equivalent work experience Related Work Experience 5+ years of HE Technician or electronics work experience preferred Certifications and/or Licenses Valid driver's license with satisfactory driving record within Company required standards Industry and vendor specific certifications and training (e.g. NCTI, SCTE) WORKING CONDITIONS Work in a 24x7, fast paced environment Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions Exposure to continuous moderate noise Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work performed at various heights above ground on telephone/power poles Work and travel in inclement weather