Supervisor, After Hours RN, Customer Care Center Job in Manhattan 10001, New York US
At the Visiting Nurse Service of New York, we know that our employees
are our most valuable asset, so we're looking for the best people to join
our team. Why work for VNSNY? We're always working to show you just what
you mean to us. Here, get to know the ways we support our employees, the
opportunities and benefits, and the excitement of a career at the largest
not-for-profit home health organization in the country.
Supervisor, After Hours RN, Customer Care Center
VNSNY Supervisor, After Hours (RN)- Customer Care Center, Manhattan
PURPOSE OF POSITION
Responsible for triaging incoming calls from clients, assesses their needs, gives appropriate clinical recommendations and facilitates client to appropriate level of care or resources. Communicates and coordinates care of client when regional centers are closed. Works under general direction.
RESPONSIBILITIES
- Collects and compiles necessary medical and social information and utilizes clinical expertise, agency policy and procedure and approved guidelines to assess the physical, social and psychological needs of clients calling the Customer Care Center/After Hours.
- Utilizes assessment data, clinical expertise, agency policy and procedure and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter.
- Refers inquiries to an appropriate resource or level of care. Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller’s problem.
- Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and/or program to ensure individual patient situations requiring supervisory attention are met.
- Coordinates after hours care of patients by contacting field staff, MD’s, clients, family members, contacts and/or vendors to ensure continuity of care after hours.
QUALIFICATIONS
Licensure: License and current registration to practice as a Registered Professional Nurse in New York State required.
Education: Associate’s Degree in Nursing, a health or human services field or the equivalent required. Bachelor’s Degree in Nursing, a health or human services field or the equivalent preferred.
Experience: Minimum of two years experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and/or Management required. Clinical competence in nursing required. Ability to multi task in a fast paced setting, listen attentively, evaluate calls, and use judgment in a time sensitive environment required. Effective oral/written communication, analytical, interpersonal and leadership skills required. Proficient in the use of a personal computer preferably Microsoft Windows preferred.
Must be available and willing to work nights and have a flexible schedule.
