Supervisor Area Plant Job in Pekin, Illinois US

Supervisor Area Plant

Job Description Supv Area Plant Pekin, IL · Manage daily operations of Communications Technicians whose work includes the day to day maintenance and installations of circuits, various switches, frames and related equipment. · Manage daily operations of outside plant functions including: cable splicing, installation and repair, and business technician functions. · Coordinate proper completion of service orders by due date, handling of customer complaints and repairs ? including service outages. · Contribute to a positive company image within the communities served by ensuring that prompt, courteous service is given to customers and acting as the company?s representative within the community. · Actively support sales and marketing efforts and promote the sale of CenturyLink products and services. · Includes an emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills. · Ability to meet customer and corporate service commitments while staying within budgetary guidelines. · Will be responsible for leading a team of technicians who meet attendance and performance standards. · Will represent CenturyLink with customers and is responsible for meeting and exceeding customer service standards. · Collaborates with the union to achieve a win-win working relationship. · Celebrates successes, appropriately uses rewards and recognition. Motivates team for continuous improvement and achievement of maximum performance. · Communicates and models the CenturyLink vision and culture.