Supervisor Provisioning Job in Dublin, Ohio US
Supervisor Provisioning
Job Description *** This is a Supervisory Position for the 2nd Shift of Operation*** National Network Supervisor must be able to communicate and model the Century Link/Qwest vision and culture. Inspire and motive team to continual improvement and maximum performance. Promote employee participation, teamwork and development. Foster positive work environment through role modeling and respect. Position will require candidate to be an active contributor interacting daily with customers and internal/external account team and sales agents in pursuit of timely and effective installation and service changes, as well as Century Link/Qwest management teams; involved in day-to-day workflow through management of order progression, and escalations. Position will require candidate to have flexibility and must be available to work in a first and second shift environment. This position will be supervising and managing the day to day operations of all orders related to a variety of sales organizations. Provide immediate supervision of a group of management employees involved in technical design and order management functions. Assigns tasks, checks work, develops schedules and may perform individual tasks related to group. Manage customer and internal escalations, provide updates to escalations, own and drive resolution within team or outside team. Manage process and procedures and adjust same to optimize workflow and productivity. Supervise 12 or more direct reports who provide technical provisioning support for multiple products both narrowband and broadband. Provide weekly and monthly reports to management on team metrics and performance. Administers company policies and monitors the daily results, costs, and methods of own work group. Ensures that all functions are performed in a timely fashion and meet customer and company specifications. Be available for after hour's escalations/engagement by employees, customers or management. Will be responsible to provide evening shift supervisor coverage. Available to work hours up to 8pm eastern time on a daily basis. CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.