Supply Chain Finance Implementation Manager – AVP (Based in Bournemouth, UK) recruitment

About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
Trade Solutions Delivery (TSD) is responsible for the successful implementation of all trade products including Traditional Trade, Supply Chain Finance, Export Credit Agency and Risk Participation. It is also responsible for the Transactional Control aspects of credit related Trade products.
Reporting to the Regional Head of Trade Solution Delivery, the principal objective of this position is establish and over oversee the day to day management of the EMEA TSD implementation
and Trade Asset Distribution Administration teams,
to ensure the seamless delivery of trade business from Sales to Operations.

Key Objectives
Efficiently manage the day-to-day workflow of the TSD Implementation and Trade Asset Distribution teams to ensure adequate capacity exists to handle varying volumesTake ownership and run with the implementation of more complex traditional trade structures as well as support other team members in the delivery of their own
assigned projects
Act as the principal point of escalation for the team to ensure timely resolution of issues, including ensuring any identified changes in policy and procedures are communicated to appropriate support areas.Manage the on-going relations with other key stakeholders such as Global Credit Risk Management, Global Contracts Management, and Operational Risk Management

Perform inspections/audits of completed implementations to ensure compliance with procedures.Regularly review and analyse team metrics to drive process improvement, reduce cycle time and increase client satisfaction.Attend regular meetings with Sales Management to share and receive feedback (metrics, Client surveys etc.), gain a clear idea of sales strategy and pipeline.Meet regularly with Product Management team to facilitate open communication about issues that impact the client experience and periodically review performance against agreed Product SLAs.Work with Sales and Product partners to establish the on-boarding process of new products and services and amend processes to incorporate mandated industry changes.Perform appraisal process, create meaningful development plans and play a key training and coaching role.
Key elements of the job are:Manage the work flow of deal implementations through the effective allocation of duties within the team.Working with clients in managing the implementations processes and ensuring open communications throughoutActively seek to improve the process flows around Trade client on-boarding building true partnerships with counterparts in other lines of business and encouraging team members to continuously re-assess processes in their day to day workflowContinuous improvement of client facing documentation in partnership with Legal, Product and Global Contracts ManagementDevelopment of standard operating procedures to reflect the changing processes around client management within Trade Finance in light of business developmentSupporting the Sales, Advisory and Product teams with management information around volumes and revenuesAdministration of Risk Distribution programs/transactions working with the Global Portfolio Management teamWorking with Product, Technology, and Operations to develop and enhance the systems and procedures supporting the product processes. Feed back suggestions and intelligence from client conversations to maintain our knowledge of the market and identify business opportunities.Assist in the development of training materials for both clients and internal partners covering the on-boarding processes across all products, and maintaining their relevancePerform appraisal process, create meaningful development plans and play a key training and coaching role.

Qualifications
Proven
experience in the Trade Operations or Implementation Management functions is essential.
A practical knowledge of traditional trade products in terms of how new business flows between Sales and Operations is a distinct advantage.
The successful candidate must be able to demonstrate practical management skills to lead a diverse team of trade specialist in split locations (London and Bournemouth). The incumbent will have a track record of managing work flows from a capacity perspective, ensuring that agreed Service Levels are maintained at all times.
They will also be expected to engage themselves in more complex implementation projects.The successful candidate must be able to demonstrate excellent verbal and written communication skills in English and ideally another major European language, to communicate across the organisation but also with clients on a needs basis.A strong team player is required for this role, who demonstrates time management and planning skills and the flexibility to operate across multiple functions as a member of the wider EMEA Trade team.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer.