Supply Operations Team Leader
Our client, a fantastic IT/App company based in Central London, are looking to recruit an experienced Contact Centre Team Leader to join them as a result of an internal promotion. Based in an incredible, modern, open-plan office that the company have recently moved into due to their expansion, this is a great opportunity for the right person.
As a result of incredible growth and success within their current market, our client have rewarded employees with progression/promotion, leaving the role in question vacant. Leading two separate teams that cover inbound/outbound client calls and administrative/data entry operations, this is an incredibly important position within the company. In order to be considered for this position, it is absolutely essential that you have previous experience in leading a team in a contact centre environment, and have the ability to multi-task managing two separate teams.
Responsibilities of the role will include:
- Providing effective leadership and management to both teams by ensuring all KPI's and targets are met
- Monitoring performance and providing constructive feedback to team members
- Conducting 1:1's, training and regular reviews
- Overseeing telephony/live chat/email/administrative operations
- Managing team/individual attendance and conduct return to work meetings
- Ensuring working relationships with suppliers are maintained
- Dealing with any escalations that cannot be dealt with by the team
- Motivating, training and developing the team
- Act as the figurehead for both teams, in relation to the whole company
The company in question is an extremely good client of ours, and we have placed numerous customer service/financial/administrative candidates there in the last 9 months. This is an incredible opportunity for the right person so, if you are interested, please apply at your earliest convenience!
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