Support Agent
Our client is a leading international company in the financial sector looking for experienced Customer Service advisors.
You will undertake a range of processing and administrative tasks in accordance with company policy and procedures to deliver excellent customer service and achieve centre performance targets.
Key Accountabilities:
• Working with team colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service and achievement of customer service targets.
• Addressing and where appropriate escalating issues and problems to senior agents or the team leader to achieve the best possible outcome for the customer and the business in line with Regulation, company policy and best practice.
• Identifying and escalating ideas for operational process improvements to deliver a better
service for our customers and/or improve efficiency.
• Undertaking general administration activities to ensure effective, efficient and compliant operation of the team and the centre.
• Pro-actively develop the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.
KPIs:
• Core of company behaviours.
• Achieve or exceed targets as defined by service level agreements and local key performance indicators.
• Contribution to team and centre performance over and above personal targets.
• Feedback from colleagues.
• Mitigation of operational risks and compliance with all relevant policy.
• Achievement of personal objectives as agreed with line manager.
To register interest in this position, please send in your CV.
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