Support Analyst, equities, options, futures, FX, execution, algorithmic trading, recruitment

My client is the financial industry's leading developer of broker-neutral, automated portfolio trading software for global equities, futures, options and FX. With offices in New York, London, and Hong Kong, they work in partnership with their clients to create highly integrated solutions to streamline workflow and increase operational efficiencies on trading desks worldwide.

My client is an extremely fast-growing company with a team of innovators creating powerful software solutions and providing exceptional client service to meet the stringent demands of a rapidly changing financial marketplace. We offer competitive compensation and full benefits, along with other performance-related incentives.

Main products:

- Enterprise Platform – a fully customizable, real-time trade management system designed to act as a central platform for the creation and execution of algorithmic trading strategies for global equities, futures, options and FX. This is the only platform in the algorithmic, high-frequency trading space not affiliated with a broker/dealer, affording our clients true broker neutrality and fixed cost, per-user subscription pricing

- Strategy Platform – powerful algo engine designed for high volume, high frequency automated order management

- Professional Edition – plug-and-play solution for smaller outfits… cloud hosted and accessible from anywhere with an internet connection

The role

This person will be working in a team of four to support Asian clients during the day and US overnight support requests. They will be working on all of the company's platforms and will spend some time working on some of the Cloud hosted products, namely the Professional Edition. 

A typical day would consist of working on any number of client support initiatives, as well as on-boarding and enhancement implementations for new and existing clients. The majority of the work will be application support focused, but anyone with networking skills would be a good fit, too.

Skills Required

-Excellent communication and customer service skills

-Demonstrate ability for multitasking effectively and must be highly motivated

-Detail oriented and strong problem solving skills

-Experience in handling level-one support issues (networks, hardware, software)

-Experience with multiple operating systems such as Windows 2000/XP/7, Linux, and Solaris

-Experience with VMware, Citrix, Networking, OS administration (Active Directory, Group Policy, etc)

-Exposure to Oracle database and Java is desirable

-Experience in Financial Product/Software Support firms is a plus

-Experience with FIX protocol is mandatory

Responsibilities

-Candidate should be able to support the customers via phone, email, occasionally on-site

-Troubleshoot issues related to the firm's products

-Candidate should be able to work in shifts and be flexible in the shift timing to accommodate customers' needs.

English is a must, Cantonese is nice to have – nearly all of the office speak Cantonese but it is an English speaking environment.

Please contact me on +852 9617 3274 / craig.barnish@bahpartners.com for a confidential discussion on your career and options.