Support Analyst Job in New York 10007, New York US

Job Title:          Support Analyst
Department:     Sales Audit (Compliance and Audit)
Reports To:       Manager, Sales Audit


Position Summary:    

The Support Analyst is primarily responsible for providing management with timely and accurate reports for weekly audit activity. The Support Analyst will be responsible for creating weekly field schedules for Field Auditors and Secret Shoppers, assisting the Field Auditors and Secret Shoppers in the field with logistical inquiries and update various analytical schedules.  This is a fast paced deadline orientated position

Essential Duties and Responsibilities: 

•       Maintains and manages the Open Auditor and secret shopper database

•       Tracks site/location changes from the Sales Audit Inbox

•       Partners with other members of the department to ensure data integrity

•       Accurate recording, interpretation and reporting of Open Auditor and Secret shopper data

•       Schedules auditors (secret shoppers open auditors)

•       Maintains tracker report on audited/attempted sales representatives

•       Provides weekly reporting on sales auditing tracker and individual tracker

•       Maintains report with head count of all sales representative

•       Assists in the preparation of weekly sales performance reports for the Senior Analyst

•       Provides ad-hoc reporting

 

Other Duties and Responsibilities:

 

•       Partnering with other members of the department to ensure data integrity (Manager Senior Support Analysts)

•       Accurate recording, interpretation and reporting of all audit data

 

 

Education Requirements:  

Bachelor’s degree required.

Work Experience:

4-5 years analysis experience; intermediate to advanced Excel skills

Technical Skills:   

Intermediate Microsoft Excel, PowerPoint, and Microsoft Word skills; basic Microsoft Access skills.

Physical Demands:                            

While performing the duties of this job the employee will be constantly sitting and keying.  The employee will be lifting, carrying, pushing, and pulling 1-10lbs.                                                  

Work Environment:                            

While performing the duties of this job, the employee constantly works in an indoor environment.

Additional Information:

 

• Presentation Can deliver messages articulately, accurately and appropriately to management

• Critical Thinking Ability to analyze and evaluate work

• Self-Management Ability to work independently and under pressure

• Strong ability to multitask and understand data requests

• Demonstrated knowledge and understanding of key issues impacting on the Audit Department’s reporting   needs

• Ability to work effectively with others within the team

• Reports are of a consistently high quality standard and reflects the department’s objectives

• Work is clear and presented in the appropriate style at all times

• Understanding of managed care health plan’s sales force or an audit department would be an advantage

 

Conditions of Employment: Employee must pass pre-employment screening which includes a background check and drug testing. Employee must present documentation to verify minimum of high school educational requirement.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability or veteran status.