Support Consultant recruitment

Job ID: 18582

Position Description:
SunGard's asset management solutions help institutional investors, hedge funds, private equity firms, fund administrators and securities transfer agents improve both investment decision-making and operational efficiency, while managing risk and increasing transparency. SunGard's solutions support every stage of the investment process, from research and portfolio management, to valuation, risk management, compliance, investment accounting, transfer agency and client reporting.
SunGard are searching for a Support Consultant to join the London based Asset Arena Investment Accounting (AAIA) support team.

The primary responsibilities will be focussed on supporting the European AAIA clients as a member of the support team the successful candidate will provide the highest standards of support for our clients. Working within a team, the successful candidate will be engaged in a 'functional' role so sound business knowledge of the investment industry is required across a broad spectrum of fund types and asset classes.

Main Roles include:

• Interpreting functional client queries on this world leading fund accounting software.

• Internal customer interaction via e-mail, phone and in person.

• Recreation of client issues in a test environment so that our development area can analyse and provide software fixes.

• Liaising with both US and UK based development areas.

• Some testing of the maintenance issues and new release of software during the release cycle.

Position Requirements:
The successful candidate should have extensive experience within the Fund Accounting industry (either with an Asset Manager or Third Party Administrator). Preferably, the candidate should have exposure to the production of Fund NAV's and / or production of Fund Financial Statements. Exposure to UK fund types (OEIC's and Unit Trusts) is highly desirable.

The candidate should have excellent communication skills and have the ability to interpret customer queries under the tight time constraints imposed by the industry

Experience to one or many of the following applications is desirable: SunGard AAIA, Egifi Multifonds, DST Hiportfolio, StateStreet MultiCurrency Horizon, Simcorp Dimension.

Please note our contract precludes applicants from existing AAIA customers.