Support Engineer (2nd Line) Job in London, London UK

Support Engineer (1st / 2nd)

 

Market leading, global IT Support Company requires an experienced Support Engineer to be based in London.

Essential Skills Experience:

·         Dell Hardware

·         Repair / Upgrade / Maintenance (PC/Servers/Laptops/Printers)

·         Operating systems: XP/Vista/Win7

·         Fault finding and diagnostics

·         Excellent communication and verbal reasoning skills.

·         Ability to work on own initiative and prioritise tasks accordingly, to hit deadlines under pressure.

·         Good PC hardware experience; ability to install, configure and maintain PC’s and/or other related hardware.

·         Professional demeanour and customer-focussed orientation.

 

Desirable:

·         Dell server experience

·         IBM Server experience

 

Role Responsibilities:

·         Log all incidents and service requests from first call to completion.

·         Resolve incidents and service requests efficiently and effectively.

·         Understand and utilise proactive monitoring tool sets and deal with alerts appropriately.

·         Keep users regularly informed of the progress of their call in accordance with company guidelines.

·         Liaise with 3rd party vendors as required; managing them to provide effective resolutions for issues.

·         Escalate to management/senior engineers as required before service breaches.

 

Duration:

·         Initial 4½ month contract with a view to go permanent

 

Package:

·         £22-27k depending on experience.

·         Excellent benefits package.

 

Support Engineer (2nd Line)