Support Engineer Job in Canterbury Co76lz, Southern Uk
Are you looking for a software support role with real career prospects?
Do you want the chance to make a difference in an organisation voted one of the Sunday Times 100 "Best Companies to work for" by its own staff?
Our client - a prestigious consultancy and software development house with 7 UK offices - are looking to take on a talented IT professional to deliver excellent customer service supporting their products. A great working environment and vibrant company culture makes this an opportunity not to be missed!
The Role
This enjoyable and fast paced role involves providing support for a suite of Human Resources products. Day to day this means you'll use your professionalism and exceptional customer service skills to offer solutions in an efficient and pleasant way. The organisation prides itself on its customer retention history and your ability to offer an exemplary support service will be quickly recognised and highly regarded.
Working closely with a small team of professionals you will fully utilise your knowledge of SQL server, Microsoft Office and relational databases to support the customer base, either by telephone or remotely. Thinking on your feet, tenaciously pursuing a solution to every issue and striving to ensure customer satisfaction make this role challenging, fun and hugely rewarding.
The Ideal Candidate
If you are the one we are looking for to fill this exciting opportunity you are
Someone who thrives on talking to customers: genuinely passionate about getting the right resolution for every issue in the right amount of time
Really familiar with relational databases and have great SQL skills
Thoroughly IT literate
An accomplished Microsoft Office user
Ready to take on the challenge of understanding complex manufacturing processes
The Package
In addition to the a great salary that will be tailored to your own skill sets and experience you can look forward to
- 22 days holiday per annum with incremental entitlement to 27 days within 5 years
- An enthusiastic and generous company culture that continually rewards its staff for the success they bring to the organisation
- Healthcare scheme
- Matched contribution pension scheme
- Life cover
- Great premises working environment based at Canterbury, Kent
- Free parking for staff
What to do now
If you think you have what it takes to impress this dynamic company who can really kick start your career then get in touch today!