SUPPORT ENGINEER Job in Charlotte, North Carolina US
The Support Engineer is will be providing high-quality technical support to customers. This person will act as second level escalation to the front line Support Analysts. Support Engineers deliver effective technical customer support by providing solutions to customers on a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.
RESPONSIBLITIES
· Responding professionally and effectively to customer support enquires via email and telephone up to second line support.
· Taking ownership of technical issues, and working with our customers, partners and internal departments to resolve more advanced issues when necessary.
· Resolving escalated customer complaints without the need for team lead intervention
· Documenting troubleshooting and problem resolution steps
· Participation in providing training to team members as required
QUALIFICATIONS
· Basic Qualifications
• Passion for providing a great customer experience
• Experience in a 24/7 production environment
• Excellent troubleshooting skills
• 3+ years overall development/technical support experience
• Strong networking knowledge.
• Solid understanding of the UNIX/Linux/Windows operating system
• B.S. or M.S. degree in Computer Science, MIS, CIS, or a related field
· Preferred Qualifications
• Advanced knowledge of Microsoft Applications (SQL Server, Exchange, Sharepoint)
• Excellent communication, prioritization, and analytical skills
• Understanding of production monitoring and metrics
• Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies.
• Must be a self-starter and motivated.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
For more information about The Select Group, watch our CORPORATE VIDEO and take tour of our Headquarters in Raleigh, NC!
The Select Group is committed to attracting and developing a diverse workforce (EEO)