Support Engineer Job in Dublin, Dublin Ireland
Support Engineer, Amazon Web Services
Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join us as a Developer Support Engineer who helps individuals and businesses take their computing infrastructures and applications into the Cloud.
What can you expect from a life in the Amazon Cloud as a Developer Support Engineer ?
You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how our customers use our services
· Drive customer communication during critical events
Minimum Qualifications
· Relevant work experience in Enterprise Systems administration (UNIX/Linux and/or Windows Server)
· Strong written and spoken English language skills
· A very strong customer focus
· Ability to juggle many tasks and projects in a fast-moving environment
· Be a self-starter who is excited about technology.
Preferred Qualifications
· Support / Troubleshooting experience
· Experience in Networking (DNS, IPsec, BGP, VPN, Load Balancing)
· Experience in Database Administration (Oracle, SQL, MySQL)
· Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
· Understanding of Virtualization Technologies
· Understanding of Cloud services