Support Field Engineer Job in Gold Coast 4217, Queensland Australia
The Client:
Working with a well established Australian managed services provider. The company has gained significant momentum from the current market. My client is represented in Sydney and Goldcoast and is committed to providing leading solutions to small medium based clients up to enterprise level
The Role:
This is a newly created role is designed for remote field engineer who doesn’t mind a being on the road but will spend most of the day in the office. This is a all rounder position that will present the successful applicant with a unique but ultimately rewarding challenge, exposure to new technologies and be able to engage with customers partners on an enterprise level.
Duties and responsibilities will include:
- Handle all installation of software and equipment to all new clients and existing
- Maintain and troubleshoot all equipment and software with all clients
- Handle escalations from level 1 - 3 internally and externally
- Remote System support
- Responding to tickets
- On sitework will be required
Requirements:
The successful applicant will have excellent verbal and written communication skills along with first class customer service skills. Due to the nature of the business an assertive, controlled and confident personality is the key to be successful.
The following are a list of Technologies and Skills which are required for the role. This is an extensive wish list so all of the below are not expected. Above all, our client is looking for a fast learner with a good attitude and a willingness to learn.
- Communication at the highest level a must
- 4-5 years IT Experience
- Experience in an outsourcing role
- MCP certification in Microsoft Server or something similar
- Experience in SQL, Active directory and exchange
- R+S and firewall experience essential
- The ability to work independently is crucial
In Return?
A competitive Base Salary
New role and department that you will assist in shaping and modelling
Opportunity to work with new and emerging technologies and base projects on these also