Support Manager

My client is the leading global provider of Trading systems who are immediately looking to recruit an experienced application support manager with experience in the area of supporting customers systems/ applications. Their trading platform enables customers globally to profitably manage exposure to commodity markets across multipple industries

THe duties of the Support manager will be as follows:

* Responsible for the day-to-day activities of the EMEA regional support team, especially client issue prioritisation and resource management.
* Responsible for reporting key support metrics to Global Support Director.
* Liaise with customer and internal development teams to troubleshoot software, hardware, or system configuration problems and identify and provide solutions.
* Talent Management including recruiting, team building, mentoring and performance management.

Qualifications:

* 4-5 Years experience in a management or support analyst role at an enterprise software vendor (or end user of enterprise software) is STRONGLY preferred.
* Experience supporting ETRM platforms is highly desirable, but not essential.
* Solid business experience in the commodities/derivatives trading industry also preferred, but not required.
* Excellent written and verbal internal management and customer-facing communication skills.
* Ability to supervise, manages, and mentors one of more support analysts.
* Oversee and assist in training support analysts on supported applications as well as technical aspects and building positive client relationships.
* Strong initiative, organization, and excellent analysis/problem solving skills required.
* Work well in both a local and remote a team environment.

This is a fantastic opportunity to join a growing company managing a European support team for an award winning product. You will be given full training on all their products to make sure you have all the skills to succeed at the role. My client prides themselves on client satisfaction and so this is a very important role for them to fill. Please send you cv to David.peglar@harringtonstarr.com

February 24, 2013 • Posted in: General

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