Support Team Administrator Job in Poole, South West Uk

KEY RESPONSIBILITIES

We are currently looking for a Support team administrator to join a growing team and provide assistance to repair and sales teams. You will be responsible for the following:
 

·         Capturing, qualifying and allocating sales leads

·         Raising customer complaints/queries on company systems

·         Handling Phone enquiries

·         Process Daily Post

·         Producing customer reports

·         Handling and directing enquiries for:

Ø  Laptopvalue

Ø  Laptop Support

Ø  ATM Customer service

·         Providing absence cover for part sales staff

·         Receive, validate and accurately log calls on the Toshiba and Fujitsu Helpdesk.

·         Accurate logging and payment handling

·         Chasing payments for Laptop support customers

·         Processing queries with Laptop customers

·         Arranging collections

·         Comply with the Company's Health Safety requirements.