Supv, Branch Operations — Rio Grande Valley Job in 1201 E Ridge Rd 78503, Texas US
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a FT ( 40 hours) Branch Operations Supervisor for Rio Grande Valley, Tx. Monday - Friday 8:00 am - 5:00 pm
Oversee functions of Branch Operations that may include Mobile Phlebotomy, In Office Phlebotomy and Patient Service Centers in the assigned area with 5 or fewer sites or less than 25 employees. Responsible for the all activities of the function that includes but is not limited to, training of all personnel, all daily operations and staffing of Patient Service Centers. Ensure maintenance of a safe, professional environment in all facilities supervised. Duties and Responsibilities 1. Responsible for daily operations of all assigned facilities, Patient Service Centers, mobile and in-office phlebotomy. 2. Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc) 3. Implement Standard Operating Procedures for phlebotomy services in accordance with Quest Diagnostics guidelines. 4. Where applicable, ensures all Federal, State local licensure requirements are met, working with the QA and Medical Director's offices. 5. Perform site visits at all assigned Patient Service Centers and In Office Phlebotomy and mobile phlebotomy sites and document findings. Perform QA audits. Site visits scheduled appropriately to provide adequate supervision. 6. Hold regularly scheduled meetings for dissemination of all information to staff. 7. Track/enter time/attendance of employees. 8. Prepare month-end reports. 9. Investigates/resolves and responds to customer complaints appropriately and effectively. 10. Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities. 11. Oversees inventory process. 12. Responsible to ensure Quest improvement and/or standardization procedures are implemented and followed on an on-going basis. 13. Relocate/open/close Patient Service Centers and In Office Phlebotomy. 14. Participate in the interview, selection and hiring of new employees. 15. Responsible for training, coaching, and on-going supervision and development of staff. 16. Monitor on-going performance of employees, provide corrective action and counseling as required. Perform mid year and annual performance appraisals. 17. Assist in preparation of annual budget for areas of responsibility. Maintains budget control throughout the year in areas of responsibility. 18. Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures. 19. All other duties as assigned, within scope of the position. 20. Demonstrate and live the Values of Quest Diagnostics. Job Requirements` 1. Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime. 2. Must have valid driver license and clean driving record. 3. Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. 4. Capable of handling multiple priorities in a high volume setting. 5. PC skills, MS Office applications. 6. Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.
Education
Bachelor's degree or equivalent years of progressive leadership experience. Additional Certification Phlebotomy certification preferred.
Work Experience
3 - 5 years experience in phlebotomy or other health care environment. 2. Demonstrated leadership experience. 3. Keyboard/data entry application. PC experience. 4. Customer service in a service environment. Physical Requirements 1. Position requires travel. 2. Extensive use of phone and PC. 3. Prolong standing/sitting 4. Fine dexterity with hands/steadiness. 5. Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time. 6. Talking 7. Vision-requires constant mental visual attention to details. 8. Walking 9. Balancing 10. Bending/Kneeling 11. Pushing/Pulling 12. Reaching/Twisting
Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer (EEO).
