Supv, Cust Acct Exec Fort Myers 5268 Job in Fort Myers 33913, Florida US
Job Description
Supv, Cust Acct Exec Fort Myers 5268
Care
central div/coastal south reg/fm
Tasks:
- Develops personal performance plans with CAE's and provides on-going
performance feedback and quarterly performance plan reviews. Establishes
career and personal development goals with employees that enhance skill
sets and knowledge of the industry, products, and quality customer
service.
- Communicates and manages expectations for quality and accuracy of
work, as well as key productivity metrics associated with service level
achievements. Identifies variances and creates effective plans to
address gaps.
- Partners with leadership team and other functions within the
organization to ensure positive working relationships and effective
communication, resulting in employees being informed and educated about
critical information and strategy needed to be successful in their role.
- Collects and compiles data to identify opportunities for service
improvement. Ensures competence and continuity of qualified CAEs through
optimum selection, training and development, appraisal and motivation
techniques.
- Conducts monthly team meetings to deliver key communications and build
team spirit and provide employee recognition.
- Develops and leads an effective team that proactively retains Comcast
customers and effectively communicates the benefits of Comcast products
and services.
- Facilitates positive employee relations by fostering an environment of
open communication, approachability, and fair and consistent treatment
of employees.
- Approves CAE's time, manages schedules and time off requests to meet
the needs of the business, motivates employees to achieve sales and
compliance results and conducts routine office visits and audits.
- Conducts real-time phone monitoring and coaching to service CAEs in
order to maintain required service levels, provides immediate feedback
to associates to enhance call quality and increase productivity levels.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Required Skills:
Requirements:
- Bachelors Degree or Equivalent
- Business
-
- Generally requires 4-7 years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.